Marjorie Rose
Edmonton,AB
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
22
22
years of professional experience
Work History
Manager
Purdys Chocolatier
11.2016 - Current
- Responsible for leading, managing, staff development, and all aspects of store operations.
- Achieved a milestone record for sales of $2.5 Million for the past fiscal year of 2023.
- Always keep labour costs within company parameters.
- Order product on a weekly basis based on trends, with minimal waste.
- Follow merchandising guidelines when setting up the store to guarantee an optimal shopping experience
- Complete a quarterly Business Review based on KPI's to ensure that there is a complete understanding of the controllable costs within the store.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Dairy Queen Grill & Chill
05.2015 - 11.2016
- Opened a new store in Edmonton and was responsible for all hiring and training of 40 new employees.
- Competently ordered and received all products and completed all necessary schedules for staff.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
Sales Associate
La-Z-Boy Furniture Galleries
06.2013 - 05.2015
- Highly successful sales associate at a very busy location.
- Worked closely with an in-house designer to complete whole home/room transformations for clients.
- Always had a positive, approachable attitude while listening to the needs of the customer.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Manager
Red Lobster
06.2007 - 06.2013
- Responsible for all aspects of one of the busiest restaurants in the country.
- Completed schedules for up to 50 employees, fulfilled talent analysis of colleagues and assisted with the career progression for key players to ensure retention.
- Always was there to assist whenever necessary to ensure that the service was smooth, and that each customer left very satisfied with their experience.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Managed and motivated employees to be productive and engaged in work.
Owner/Operator
The Sweet Touch Bakery
04.2002 - 05.2007
- Started a very profitable business with my partner selling baked goods on a wholesale basis to restaurants and hotels within the city.
- Completed all required payroll, hiring, marketing to assist to make the business profitable.
- Sold the business as a turn-key operation.
Education
Hotel and Restaurant Management Diploma -
Fanshawe College
London, ONSkills
- Workforce Management
- Financial Management
- Marketing
- Policy Implementation
- Staff Development
- Operations Management
- Performance Management
- Performance Evaluations
- Time Management
References
- Karen Lim, Manager, Starbucks, 780-908-0875
- Kaitlyn Bergentrom, Team Lead, Purdys, 780-238-4283
Languages
English
Full Professional
Timeline
Manager
Purdys Chocolatier
11.2016 - Current
Manager
Dairy Queen Grill & Chill
05.2015 - 11.2016
Sales Associate
La-Z-Boy Furniture Galleries
06.2013 - 05.2015
Manager
Red Lobster
06.2007 - 06.2013
Owner/Operator
The Sweet Touch Bakery
04.2002 - 05.2007
Hotel and Restaurant Management Diploma -
Fanshawe College
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