Summary
Overview
Work History
Education
Skills
Timeline
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Marjorie Pease

Summary

Accomplished Information Technology Manager with a proven track record at Park'N Fly Canada, adept in IT budgeting and fostering team development. Expert in leading large-scale IT projects to completion within budget, enhancing system flexibility through cloud migrations, and driving departmental growth through strategic planning and agile framework application. Negotiated cost-effective vendor contracts, ensuring IT compliance and security.

Overview

33
33
years of professional experience

Work History

Information Technology Manager

Park'N Fly Canada
12.2020 - Current
  • Hired onboarded and mentored staff members, fostering a culture of continuous learning, professional development and accountability
  • Managed the technical design, development, testing and implementation of large-scale, cross functional IT projects, such as the critical and expansive Loyalty Program revamp. The successful completion in compressed timelines and within budget constraints, directly contributed to the ongoing success of this important program. this enabled addressing data retention and points liability for stagnant accounts. This project touched approximately 150 existing processes, requiring updates and rewrites and new development to the backend, front end, website, mobile applications.
  • Managed change with operations on the loyalty revamp project to assure them that customer recall should be based on the customer, not the vehicle, which had historically been the method to retrieve a customer profile.
  • Oversaw the successful migration of legacy accounting and database systems to cloud-based platforms which resulted in increased availability, flexibility and scalability, with minimal operational downtime.
  • Ensured seamless integration of new acquisitions (Winnipeg operations, Self ParkB location) into existing IT infrastructure, facilitating a smooth transition period for all parties involved.
  • Established priorities and recommended course of action when necessary to team members with respect to end user requests and incidents, resulting in quicker resolution time.
  • Provided strategic input during executive meetings, influencing decision-making on technology investments and resource allocation.
  • Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency resulting in continuous improvements to our website and mobile application.
  • Assisted in development of long-term strategies to grow department and resources.
  • Consistently recognized and recommended areas of software/infrastructure improvement resulting in executive buy-in and getting initiatives 'into the development pipeline'.
  • Coordinated secure system access of users to various department systems and platforms.

Information Systems Manager

Park'N Fly Canada
04.2005 - 12.2020
  • Researched and recommended a rewrite of Park'N Fly's revenue and operational platform. Fruition of this resulted in one central database for all locations versus separate databases for each location which was inefficient, cumbersome and problematic.
  • Researched, recommended and implemented innovative and automated approaches to routine tasks such as report generation and distribution and data cleanup which provided effective data and reporting management with little day cost or manpower.
  • Continuous system improvements, enhancements and features which contributed to operational efficiencies and ultimately servicing our customers.
  • Designed and implemented backend table structure and webservices to service Park'N Fly's self-serve kiosks replacing end of life and unsupported hardware

Information Technology Manager

Budget Car Rentals
04.1991 - 04.2005
  • Recruited, managed and motivated employees to be productive and engaged in work.
  • Developed IT goals and objects focusing on company vision and tracked results.
  • Member of policy and procedures, spirit and Y2K committees.
  • Introduced a VPN network for the 50+ Budget locations across Toronto, replacing antiquated dedicated line resulting in faster throughput for end users and reduced overhead costs..
  • Implemented draft capture for settlement of credit card payments, eliminating manual submission for payment.
  • Researched and recommended innovative and automated approaches to routine tasks
  • Implemented vehicle tracking systems utilizing 3rd party vendors and developed processes to compare reported vehicle status(s) with the systems view. This resulting in identifying gaps in processing and vehicle management.
  • Trained staff on new software applications and hardware installations, boosting productivity across departments.
  • Reduced downtime by proactively addressing potential issues through regular system maintenance.
  • Managed vendor relationships, negotiating contracts for cost-effective services that met organizational requirements.
  • Due to my contributions and dedication to the company, I was awarded 'Employee of the Millenium' in December 1999

Education

Computer Science

University of Toronto

Business Analysis And Process Management

York University
Toronto, ON

Organizational Leadership

Rottman School of Business, University of Toront

Skills

  • Budget Management, Audit and Compliance
  • Department management
  • Requirements Analysis
  • Project Leadership
  • Project Planning
  • Technical Troubleshooting
  • Team Development
  • Agile framework
  • Information Security
  • IT Compliance
  • Project Coordination

Timeline

Information Technology Manager

Park'N Fly Canada
12.2020 - Current

Information Systems Manager

Park'N Fly Canada
04.2005 - 12.2020

Information Technology Manager

Budget Car Rentals
04.1991 - 04.2005

Computer Science

University of Toronto

Business Analysis And Process Management

York University

Organizational Leadership

Rottman School of Business, University of Toront

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Marjorie Pease