Marjorie Manabat
Burnaby,BC
Summary
Proven track record in enhancing customer satisfaction and operational excellence, notably at G Beach Resort. Skilled in conflict resolution and concierge services, I excel in multitasking and fostering team cohesion. Successfully boosted customer satisfaction ratings through effective communication and leadership as Assistant Branch Manager at PanPlaza Bakeshop. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful retreat setting.
Overview
15
15
years of professional experience
Work History
Companion Aide
Private Care
06.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Front Desk Concierge
G Beach Resort
05.2015 - 04.2022
- Used internal software to process reservations, check-ins and check-outs.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Assistant Branch Manager
PanPlaza Bakeshop
02.2009 - 03.2013
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
No Degree - Practical Nursing
Asian College of Science And Technology
Skills
- Mobility Assistance
- Recreational Activities
- Emotional Support
- Client Confidentiality
- Meal Preparation
- Medication Management
Languages
English
Professional Working
Timeline
Companion Aide
Private Care
06.2024 - Current
Front Desk Concierge
G Beach Resort
05.2015 - 04.2022
Assistant Branch Manager
PanPlaza Bakeshop
02.2009 - 03.2013
No Degree - Practical Nursing
Asian College of Science And Technology
Similar Profiles
Jaime Nesdahl-ElmerJaime Nesdahl-Elmer
Private In-Home Caregiver at Private CarePrivate In-Home Caregiver at Private Care
Jakia NeeleyJakia Neeley
Caregiver at Private CareCaregiver at Private Care
Manely GaticaManely Gatica
Caregiver at Private CareCaregiver at Private Care
Nyla GrubacicNyla Grubacic
Babysitter at Private CareBabysitter at Private Care
Jung Hwa (Alice) ShinJung Hwa (Alice) Shin
Manager Data Services at Global RelayManager Data Services at Global Relay