Marjorie Ferrier

Sales Associate

Value Village Thrift Stores

10.1991 - 07.2014

Engaged with customers to effectively build rapport and lasting relationships.
Provided positive first impressions to welcome existing, new, and potential customers.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Engaged with customers to build rapport and loyalty.
Answered customer questions about sizing, accessories, and merchandise care.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Solved customer challenges by offering relevant products and services.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Created inviting environment for customers by maintaining store organization and cleanliness.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Engaged in friendly conversation with customer to better uncover individual needs.
Developed strong rapport with customers and created positive impression of business.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Performed cash, card, and check transactions to complete customer purchases.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Recommended complementary purchases to customers, increasing revenue.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Prioritized helping customers over completing other routine tasks in store.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Monitored customers for signs of security concerns and escalated issues to management.
Provided exceptional services and pleasant shopping experiences to retail customers.

Summary

Overview

Work History

Sales Associate

Education

Medical Office Assistant Certificate - Medical Office Assistant

GED -

Skills

Languages

Interests

Timeline

Sales Associate

Medical Office Assistant Certificate - Medical Office Assistant

GED -

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