Marjorie Bell
Oakville,Canada
Summary
I am a results-driven senior administrative and client relations professional with over six years of experience in the healthcare industry, along with a strong foundation in renewable energy, finance, public service, and government sectors. I’ve found my professional passion in healthcare—where the work is deeply meaningful and contributes to better outcomes for patients, providers, and support teams. I bring strong organizational abilities, a sharp eye for detail, and a proven track record of managing complex projects under tight deadlines. I'm a proactive problem solver who thrives on identifying issues and delivering thoughtful, independent solutions that enhance both client satisfaction and internal efficiency. My strengths include administrative coordination, customer service, and crafting clear, concise business communications that support collaboration and drive results.
Overview
13
13
years of professional experience
Work History
Senior Technical Services Administrator/Customer Advocate
Natus Neurology
01.2019 - Current
- Execute full-cycle order processing and fulfillment for all neurology product lines, ensuring precision and compliance across EBS and Salesforce Lightning systems.
- Lead resolution of critical and high-priority orders, collaborating with Shared Services, Operations, and Logistics to prevent delays and uphold delivery timelines.
- Serve as the primary escalation point for order discrepancies, identifying root causes and driving timely corrective actions to maintain service continuity.
- Deliver consistent, high-level customer support across phone and email, balancing empathy with efficiency to strengthen client relationships.
- Train and support new team members, delivering Salesforce and workflow onboarding that improves ramp-up time and minimizes early-stage errors.
- Maintain detailed, audit-ready documentation of order activity and communications to ensure transparency and compliance.
- Key Achievements: Sustained top-tier customer satisfaction during peak demand periods by independently managing escalated orders under pressure. Contributed to process improvements that increased order accuracy and reduced cycle time.
Administrative Coordinator
Halton Poverty Roundtable
01.2017 - 01.2018
- Company Overview: A collaborative, multi-sectoral group working to address the elimination of poverty in Halton Region.
- Managed the administrative operations, client, stakeholders and community outreach for the Roundtable.
- Researched the report on proposed changes to the Provinces’ income security system and drafted a response and recommendations, on behalf of the Roundtable, to meet the deadline for public consultations.
- Managed the logistical requirements, including researching venues and coordinating resources for a week-long series of events and public consultations involving an internationally recognized speaker on Community Benefits Agreements.
- Acted as a liaison with other advocacy and social service agencies and organizations.
- A collaborative, multi-sectoral group working to address the elimination of poverty in Halton Region.
Coordinator, greenLEF
The Learning Enrichment Foundation
01.2016 - 12.2016
- Company Overview: A start-up social enterprise and vocational training program for unemployed and marginalized members of the community.
- Managed the administration of GreenLEF landscaping, as well as the Landscape Enterprise Program.
- Developed and managed client relationships with several major conservation areas, from the initial generation of quotes through to the completion of contracts.
- Initiated community outreach activities through social media and the production of articles for neighbourhood publications.
- Organized information sessions on the landscape training program, interviewed prospective trainees and assisted in the final selection of students.
- Revised and coordinated the course curriculum, marked assignments, arranged guest speakers and scheduled landscape equipment certification through the Ontario Parks Association.
- A start-up social enterprise and vocational training program for unemployed and marginalized members of the community.
Customer Advocate/Office Manager
AEI Canada Inc.
01.2012 - 12.2015
- Company Overview: The Canadian office of a U.S.-based solar energy company.
- Managed the administrative requirements, with an emphasis on client relations initiatives.
- Designed and implemented effective customer relations strategies and successfully managed business flow from initial client contact to product delivery during a period of explosive growth.
- Compiled and completed domestic content documentation for all customers, ensuring that strict timelines and compliance with Ontario Power Authority regulations were met.
- Independently scheduled project roll-out, coordinated meetings, events and trade shows, arranged travel and maintained management calendars, initiated invoices and tracked receivables.
- The Canadian office of a U.S.-based solar energy company.
Education
Bachelor of Arts - Political Science, Honours
York University
Toronto, ONSkills
- Customer Relationship Management – Salesforce, Siebel
- Order Processing & Systems Accuracy – EBS, Microsoft Suite
- Customer-Facing & Cross-Functional Support
- Workflow Optimization & Special Project Execution
- Written Communication & Business Correspondence
- Records Management & Audit-Ready Documentation
- Attention to Detail & Quality Assurance
- Research & Analytical Problem-Solving
Timeline
Senior Technical Services Administrator/Customer Advocate
Natus Neurology
01.2019 - Current
Administrative Coordinator
Halton Poverty Roundtable
01.2017 - 01.2018
Coordinator, greenLEF
The Learning Enrichment Foundation
01.2016 - 12.2016
Customer Advocate/Office Manager
AEI Canada Inc.
01.2012 - 12.2015
Bachelor of Arts - Political Science, Honours
York University
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