Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic

Marjorie Balusdan

Waitress
Toronto,ON

Summary

Experienced in customer service and sales with a proven track record of enhancing customer satisfaction and boosting sales through effective communication and problem-solving. Skilled in managing high-volume tasks with efficiency and ensuring a welcoming environment for guests. Adaptable and team-oriented, with a focus on delivering exceptional service and driving revenue growth.

Overview

6
6
years of professional experience

Work History

Waitress

Dropby Cafe and Restaurant
Bontoc, Mountain Province, Philippines
04.2020 - 07.2024
  • Welcomed guests with warmth, offering menus and personal recommendations to enhance their dining experience.
  • Ensured guests were comfortably seated, managing table arrangements to accommodate dining preferences and needs.
  • Efficiently recorded and fulfilled food and beverage orders, ensuring accuracy and timely delivery to guest tables.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Bussed tables as needed during peak hours.

Sales Assistant

VJM Hardware
Bontoc, Mountain Province, Philippines
07.2016 - 03.2020
  • Greeted customers and provided assistance with product selection.
  • Informed customers about current promotions and discounts.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Organized stockroom shelves, racks, and bins according to store layout and product categories.
  • Replenished merchandise on shelves as needed throughout the day.
  • Processed special orders for out-of-stock items, when necessary.

Waitress

Dropby Cafe and Restaurant
Bontoc, Mountain Province, Philippines
09.2009 - 04.2011
  • Welcomed guests with warmth, offering menus and personal recommendations to enhance their dining experience.
  • Ensured guests were comfortably seated, managing table arrangements to accommodate dining preferences and needs.
  • Efficiently recorded and fulfilled food and beverage orders, ensuring accuracy and timely delivery to guest tables.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Bussed tables as needed during peak hours.

Education

Hospitality And Tourism Management

Seneca Polytechnic

Bread And Pastry Production

Khai Training Center, Inc.
07-2024

Driving

Caliber Vocational Training Institute, Inc.
06-2024

Computer Secretarial

XiJen College of Mountain Province, Inc.
03-2014

Caregiving

Meridian Paramedical And Technical College
01-2012

Skills

  • Customer Service
  • Team Collaboration
  • Customer Engagement
  • Effective Upselling
  • Inventory Management
  • Goal Oriented
  • Order Accuracy
  • Cash Handling
  • Safe Food Handling
  • Opening and closing procedures

Certification

  • National Certificate II in Bread and Pastry Production issued on July 26, 2024
  • National Certificate II in Driving issued on June 06, 2024
  • Certificate of Completion of Apprenticeship as Integrated Circuit Assembler issued on June 17, 2016
  • National Certificate II in Caregiving issued on January 23, 2012

Work Preference

Work Type

Part Time

Location Preference

On-Site

Important To Me

Flexible work hours

Timeline

Waitress

Dropby Cafe and Restaurant
04.2020 - 07.2024

Sales Assistant

VJM Hardware
07.2016 - 03.2020

Waitress

Dropby Cafe and Restaurant
09.2009 - 04.2011

Hospitality And Tourism Management

Seneca Polytechnic

Bread And Pastry Production

Khai Training Center, Inc.

Driving

Caliber Vocational Training Institute, Inc.

Computer Secretarial

XiJen College of Mountain Province, Inc.

Caregiving

Meridian Paramedical And Technical College

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Marjorie BalusdanWaitress