Marjan Shaterpoorkhiaban
Richmond Hill,ON
Summary
To secure a Support Assistant A position, leveraging my 10+ years of customer service experience and transferable skills in administrative work procedures, office coordination, and project coordination. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Support Assistant
Toronto Public Health, Communicable Disease Control
01.2021 - 09.2023
- Provide exceptional customer service support to the Toronto Public Health Mass Immunization Clinics, addressing inquiries from program/management staff and the general public
- Manage front-end reception support, ensuring efficient processing of clients for services and providing comprehensive information about program services
- Utilize organizational and multitasking skills to prioritize workloads in collaboration with the team, optimizing operational efficiency
- Implement COVID-19 screening protocols, ensuring the safety of clients and staff while maintaining physical distancing measures
- Facilitate crowd control and clinic flow through effective coordination and communication
- Demonstrate proficiency in operating computers and utilizing various software packages.
- Scheduled and coordinated meetings and personal schedules of executives and team members.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Created, prepared, and delivered reports to various departments.
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Maintained detailed records of customer interactions, noting any trends or recurring issues for further analysis.
- Analyzed customer feedback data to identify areas where improvements could be made within the support department''s operations strategically.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Implemented best practices for data entry accuracy, streamlining information retrieval efforts across departments effectively.
- Wrote and published memos, notes and other written correspondence, promoting professional in-office communication for employees.
- Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
- Coordinated travel arrangements for higher-level staff, booking airline tickets and hotel reservations and handled planning details for business meetings and conventions.
Operator
Cube Packaging
01.2020 - 01.2021
- Efficiently transported PVC materials, finished products, and packaging materials within the plant and warehouse using manual and powered equipment
- Packed goods into bags, boxes, or containers and conducted quality checks to maintain product standards
- Contributed to a clean and organized work environment, ensuring proper equipment maintenance.
Sales Manager
Plant, Agriculture Inc
01.2016 - 01.2020
- Founded a successful startup company focused on marketing environmentally and sustainable products for local farmers in Iran
- Conducted comprehensive market research and managed finance operations to ensure the company's vision was followed
- Led the hiring and training of new employees, fostering a dedicated and skilled team.
Manager
Baran Giah
01.2012 - 01.2016
- Oversaw financial reporting, monitoring, and reconciliation, including preparing financial statements
- Applied policies and procedures, including collective agreements, to ensure compliance and equity in a professional environment
- Demonstrated tact, diplomacy, and confidentiality while working in a shared office space.
Education
Bachelor of Science (BSc) - Agriculture Engineering
Azad Islamic University
Chaloos01.2007
Skills
- Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint)
- Knowledge of facilities operations, move management, and logistics
- Multitasking and Time Management
- Resourcefulness and Initiative
- Teamwork and Collaboration
- Fast Learner
- Customer Service
- Problem-solving abilities
- Time Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Office Management
- Microsoft Office
- Self Motivation
- Administrative Procedures
- Office Administration
- Data Entry
- Confidentiality and Data Protection
- Social media knowledge
- Invoice Processing
- Meeting Arrangements
- Paperwork drafting
- Scheduling
- Scheduling and calendar management
- Analytical Skills
- Administrative background
- Professional Networking
Qualifications
10+ years of customer service experience, ensuring a high level of operational efficiency and exceptional service delivery., Proficient in Microsoft Office Suite (Word, Excel, and Outlook) with expertise in data entry and information retrieval., Sound judgment, excellent decision-making, and problem-solving skills to handle complex tasks effectively., Strong communication skills in multiple languages (Farsi, Arabic, and Turkish) for effective verbal and written interactions.
Languages
English
Professional Working
Arabic
Limited Working
Polish
Native or Bilingual
Turkish
Limited Working
Timeline
Support Assistant
Toronto Public Health, Communicable Disease Control
01.2021 - 09.2023
Operator
Cube Packaging
01.2020 - 01.2021
Sales Manager
Plant, Agriculture Inc
01.2016 - 01.2020
Manager
Baran Giah
01.2012 - 01.2016
Bachelor of Science (BSc) - Agriculture Engineering
Azad Islamic University
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