Marjan Safarzadeh
RichmondHill,ON
Overview
3
3
years of professional experience
Work History
Crew Member and Trainer
McDonald's Restaurant
Richmond Hill, ON
09.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Cashier and Customer Service Representative
Woody Wood Burger
Richmond Hill, ON
04.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
Customer Service Cashier
Papa Pastry
North York
03.2021 - 03.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
Jasmine Restaurant
Northyork
12.2020 - 03.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Associate
Madani Fine Foods
Richmond Hill, ON
08.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Agriculture
Islamic Azad University of Tehran
Tehran/Iran04.2015
Skills
- Written Communication
- Data Management
- Team Building
Languages
English
Professional Working
Persian
Native or Bilingual
Timeline
Crew Member and Trainer
McDonald's Restaurant
09.2022 - Current
Cashier and Customer Service Representative
Woody Wood Burger
04.2022 - 09.2022
Customer Service Cashier
Papa Pastry
03.2021 - 03.2022
Customer Service Cashier
Jasmine Restaurant
12.2020 - 03.2022
Customer Service Associate
Madani Fine Foods
08.2020 - 12.2020
Bachelor of Science - Agriculture
Islamic Azad University of Tehran