Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marjan Safarzadeh

RichmondHill,ON

Overview

3
3
years of professional experience

Work History

Crew Member and Trainer

McDonald's Restaurant
09.2022 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Cashier and Customer Service Representative

Woody Wood Burger
04.2022 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Upsold additional products and services to customers, increasing revenue.

Customer Service Cashier

Papa Pastry
03.2021 - 03.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Cashier

Jasmine Restaurant
12.2020 - 03.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Customer Service Associate

Madani Fine Foods
08.2020 - 12.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Science - Agriculture

Islamic Azad University of Tehran
Tehran/Iran
04.2015

Skills

  • Written Communication
  • Data Management
  • Team Building

Languages

English
Professional Working
Persian
Native or Bilingual

Timeline

Crew Member and Trainer

McDonald's Restaurant
09.2022 - Current

Cashier and Customer Service Representative

Woody Wood Burger
04.2022 - 09.2022

Customer Service Cashier

Papa Pastry
03.2021 - 03.2022

Customer Service Cashier

Jasmine Restaurant
12.2020 - 03.2022

Customer Service Associate

Madani Fine Foods
08.2020 - 12.2020

Bachelor of Science - Agriculture

Islamic Azad University of Tehran

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Marjan Safarzadeh