Marjan Frroku
2719 East 2nd Ave, Vancouver, BC,Canada
Summary
Dedicated hospitality professional with over 6 years of experience in food service and management, specializing in creating exceptional guest experiences and upholding fine dining standards. Key achievements include developing and perfecting 25+ gelato flavours and significantly increasing positive online reviews through strategic enhancements in customer service. Seeking a Server position at a prestigious fine dining establishment where I can leverage my service management expertise and interpersonal skills to contribute to your mission of delivering outstanding dining experiences.
Overview
9
9
years of professional experience
Work History
Food Supervisor & Gelato Maker
Gusto Taste of Italy
Vancouver, Canada
09.2022 - Current
- Company Overview: Delivered exceptional guest experiences by providing personalized service, expert menu recommendations, and seamless coordination with the kitchen to ensure timely, accurate delivery of dishes
- Maintained fine dining standards, Expertly upsold menu items, recommended wine pairings, and demonstrated cocktail mastery to enhance guest experiences and boost sales
- Crafted and perfected 25+ gelato flavors, ensuring quality and consistency to enhance customer satisfaction and repeat business
- Skilled professional barista with expertise in crafting high-quality espresso beverages and creating intricate latte art to elevate the customer experience
- Supervised and coached staff to uphold superior service levels, training team on fine dining etiquette, food presentation, and guest interaction protocols
- Implemented strategies to enhance customer experience, resulting in a significant increase in positive online reviews and improved restaurant reputation
- Ensured operational efficiency by monitoring inventory, coordinating front- and back-of-house teams, and resolving service challenges promptly to maintain smooth and consistent operations
- Uphold health and safety regulations and maintain a clean, organized dining environment, ensuring all food safety standards are strictly followed
- Delivered exceptional guest experiences by providing personalized service, expert menu recommendations, and seamless coordination with the kitchen to ensure timely, accurate delivery of dishes
Packing Operator
ZINI FIRENZE S.R.L.
Figline Valdarno, Florence
03.2021 - 01.2022
- Machinery programming
- Machinery maintenance
- Customized production
Order Verification Specialist
Louis Vuitton
Florence, Italy
03.2020 - 12.2020
- Company Overview: Conducted thorough inspections of products and orders to ensure compliance with quality standards and specifications before shipment
- Monitored production processes, identifying and documenting any deviations from established quality criteria, and implementing corrective actions as needed
- Collaborated with cross-functional teams to develop and refine quality control procedures, enhancing overall efficiency and product consistency
- Conducted thorough inspections of products and orders to ensure compliance with quality standards and specifications before shipment
Warehouse Worker
Dolce & Gabbana
Rignano Sull' Arno, Florence, Italy
08.2019 - 02.2020
- Products inventory movement
- Products Purchasing
- Packing machine operator
- Order Receiver
Barista
Pasticceria Bonaiuti SRL
Pontassieve, Florence, Italy
10.2018 - 07.2019
- Customer Service
- Cafeteria Preparation
- Cocktails Preparation
- Closing Till and money counting and registration
Server and Bartender
Hu Norcenni Girasole village
Florence, Italy
04.2016 - 09.2018
- Company Overview: Customized customer experiences by recommending authentic Italian dishes, wines, and cocktails to enhance the dining experience for both local and international guests
- Crafted signature cocktails and expertly upsold wine pairings, maintaining high beverage standards and enhancing the restaurant's Italian cuisine and revenue
- Maintained extensive knowledge of regional Italian ingredients, dishes, and culinary traditions to offer guests a genuine and memorable dining experience
- Managed events and private parties, coordinating all aspects from planning to execution to ensure a seamless and memorable dining experience
- Efficiently managed high-volume service during peak hours, demonstrating attention to detail and upholding friendly customer service standards
- Operated as a team lead, mentoring staff to ensure exceptional service delivery and promoting a collaborative, efficient workplace
- Consistently excelled in my serving position within a highly competitive environment
- Customized customer experiences by recommending authentic Italian dishes, wines, and cocktails to enhance the dining experience for both local and international guests
Education
Some College (No Degree) - Middle School Education
SCUOLA STATALE G. PAPINI
Rignano Sull' Arno, Florence, Italy06-2011
Skills
- Customer Service Excellence
- Mixology and Wine Expertise
- Skilled in Gelato making
- Team Collaboration
- Problem Solving Skills
- Upselling Techniques
Websites
Languages
- English, Proficient
- Albanian, Native
- Italian, Native
Timeline
Food Supervisor & Gelato Maker
Gusto Taste of Italy
09.2022 - Current
Packing Operator
ZINI FIRENZE S.R.L.
03.2021 - 01.2022
Order Verification Specialist
Louis Vuitton
03.2020 - 12.2020
Warehouse Worker
Dolce & Gabbana
08.2019 - 02.2020
Barista
Pasticceria Bonaiuti SRL
10.2018 - 07.2019
Server and Bartender
Hu Norcenni Girasole village
04.2016 - 09.2018
Some College (No Degree) - Middle School Education
SCUOLA STATALE G. PAPINI
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