Summary
Overview
Work History
Education
Timeline
Generic

Marjan Beria

Porter Ranch

Summary

Skilled administrative team member with in-depth understanding of medical standards with over 4 years of experience, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

All Inclusive Community Health Center
12.2024 - Current
  • Managed patient check-in and check-out processes efficiently.
  • Scheduled appointments and coordinated with healthcare providers daily.
  • Maintained patient records and ensured data accuracy in the system.
  • Answered phone calls and addressed patient inquiries promptly.
  • Processed insurance information and verified patient eligibility effectively.
  • Organized and maintained the front desk area for optimal workflow.
  • Assisted patients with forms and provided necessary information clearly.
  • Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Entered insurance, demographics and health history into patient database.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Medical Receptionist

Apex Community Health Center
08.2023 - 12.2024
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Performed data entry tasks related to billing and collections procedures.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Assisted in the development of referral processes and procedures.
  • Monitored patient progress throughout the referral process.
  • Resolved conflicts between referring physicians and receiving providers.
  • Performed data entry related to referrals into electronic health record systems.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Protected patients by observing strict HIPAA guidelines.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Ordered and maintained supply inventory for medical office.
  • Organized charts, scanned paperwork and records to patients charts.

Medical Receptionist

All Inclusive Community Health Center
06.2022 - 06.2023
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Processed patient payments and scanned identification and insurance cards.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.
  • Compiled physical and digital documents, charts and reports.
  • Scheduled appointments for patients via phone and in person.
  • Organized charts, documents and supplies to maintain team productivity.

Sales Associate

Kids Footlocker
02.2022 - 06.2023
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Answered incoming telephone calls to provide store, products and services information.
  • Obtained signatures for financial documents and internal and external invoices.

Volunteer

American Cancer Society Discovery Shop
03.2019 - 04.2019
  • Performed wide range of administrative, analytical and support duties and functions relating to various aspects of organization.
  • Organized volunteer schedules and duties to maximize productivity.
  • Called potential donors to generate monetary donations for fundraising events.
  • Assisted with facilities maintenance, basic cleaning and trash removal.
  • Kept weekly schedule up-to-date in scheduling book and maintained appropriate records according to company procedures.
  • Maintained ongoing email lists and excel spreadsheets to send information to volunteers.
  • Answered phone calls and replied to inquiries or directed caller to appropriate personnel.
  • Assisted patients in receiving high-quality, appropriate care with best possible results.

Education

High School Diploma -

Grover Cleveland Charter High School
Reseda, CA
06.2022

Timeline

Medical Receptionist

All Inclusive Community Health Center
12.2024 - Current

Medical Receptionist

Apex Community Health Center
08.2023 - 12.2024

Medical Receptionist

All Inclusive Community Health Center
06.2022 - 06.2023

Sales Associate

Kids Footlocker
02.2022 - 06.2023

Volunteer

American Cancer Society Discovery Shop
03.2019 - 04.2019

High School Diploma -

Grover Cleveland Charter High School

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Marjan Beria