Marjan Ali Akbari

• Oversee day-to-day operations of a team of multiple real estate agents, ensuring smooth and efficient workflow.
• Conduct and manage all necessary paperwork for transactions, agreements, and client documentation.
• Handle communications, making calls to clients on behalf of agents and reaching out to prospective leads.
• Develop and manage social media content and strategies to enhance online presence and engagement.
• Administer the company website, including content updates, maintenance, and writing blogs to attract and inform clients.
• Implement and uphold office policies and procedures to boost productivity and compliance.
• Organize team schedules, meetings, and client appointments to optimize time management and service delivery.
• Lead regular team meetings to discuss performance, strategies, and improvements.
• Monitor and nurture client relationships, providing exceptional customer service and support.
• Formulate and execute operational strategies to achieve business goals and drive growth.
• Track and analyze operational performance metrics to identify areas for improvement and implement solutions.
• Collaborate with the executive team to align operations with overall business objectives.
• Supervise operations staff and ensure employee compliance with company policies and procedures.
• Lead hiring, onboarding, and training of new hires to fulfill business requirements.
• Develop and maintain relationships with external vendors and suppliers.
• Develop systems and procedures to improve operational quality and team efficiency.
• Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Pursuing P1 Licensing with the Law Society of Ontario

• Specialized in personal lines of home and auto insurance with extensive experience using The Agency Manager (TAM) and Applied Rating Services (Compu-Quote) for new business applications and endorsements.
• Proficient with multiple insurance company portals, including Aviva, Economical, Intact, Echelon, and CAA.
• Skilled in re-marketing and adept at liaising with insurance adjusters to ensure efficient and effective claims handling.

• Prepare, review, and edit judicial documents, legal arguments, and general correspondence accurately and efficiently.
• Provide administrative support to paralegals, including tracking client communications via phone calls, faxes, and mail.
• Manage court relations and document filings with Small Claims Court.
• Open new cases and input client information, including details on co-counsel, opposing counsel, witnesses, and defendants, into ACL software.
• Gather and organize information for new files, ensuring meticulous data entry and maintenance within firm's computer system.
• Schedule meetings and court dates to ensure smooth operations.

Pursuing Paralegal Diploma

• Supervise patient scheduling, registration, medical records, billing, data entry, and processing. Assist seven doctors, coordinating day-to-day operations of the practice.
• Develop, implement, and maintain office policies and procedures.
• Manage and organize all filing systems for the practice, ensuring regulatory compliance with HIPAA and OSHA standards.