Marja Meadows

Lead and manage a team of approximately 50 Imaging Technologists and Clerical Staff, ensuring high-quality patient care and efficient workflow.

Provide training on imaging workflows, EHR systems, and Visage imaging applications, with a focus on women’s health modalities.

Monitor operational metrics including patient volumes, staffing levels, overtime, and supply usage to maintain budget compliance.

Promote staff engagement and satisfaction, achieving a 92% favorable rating in the EOW Survey.

Utilize Sutter Health intranet-based programs for reporting, scheduling, and communication.

Collaborate with radiologists and clinical teams to support breast imaging, OB/GYN ultrasound, and other women’s health services.

Consistently met or exceeded key performance indicators (KPIs) over the past three years, including:

• Experience of Work: Delivered high-quality imaging services with strong team collaboration and efficient workflow management.
• Financials: Maintained budgetary targets through effective resource allocation and cost-control measures.
• Patient Satisfaction: Achieved excellent patient satisfaction scores by prioritizing compassionate care and clear communication.

· Safety: Served as Safety Champion for the past three years, maintaining a zero-harm environment by rigorously adhering to safety protocols and fostering a culture of safety awareness.

· Managed all ACR-accredited and MQSA inspections, ensuring full compliance with regulatory standards and maintaining accreditation status.

o Full process of US ACR accreditation at Elk Grove not a renewal.

o Led the CAM rollout, providing staff training across three locations to ensure a successful go-live.

· Managed operations at two locations, South and Elk Grove, for two years, overseeing daily functions and staff performance.

• Supervised front office operations, ensuring efficient patient check-ins and check-outs.
• Trained and mentored staff on customer service protocols and systems.
• Implemented scheduling strategies to optimize staff coverage during peak hours.
• Resolved patient inquiries and complaints with professionalism, enhancing satisfaction rates.
• Supervised 10 clerical staff in a busy outpatient setting, including women’s health services.