Marizel Ocampo
Leduc,Canada
Summary
Highly professional and people-oriented individual with a proven ability to effectively manage multiple tasks and enhance workflow. Meticulous and possessing a strong work ethic, committed to providing a positive experience even in complex situations. Lifelong learner always eager for self-improvement and development, constantly seeking new opportunities to grow and excel.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Planet Fitness
Leduc, Canada
02.2025 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assist on registration and queries
- Processing payments and maintaining accurate records
- Maintain Clean surroundings and equipment
- Answering phone calls
Intern
Nucor Rebar Fabrication
Fort Saskatchewan, Canada
10.2024 - 10.2024
- Developed skills in accounts payable and receivable, billing, generating monthly statements, and communicating with suppliers via email.
- Matched invoices to purchase orders including coding and data entry.
- Gained experience in data entry, proofreading correspondence, assisting with both manual and computerized filing, and maintaining client records following privacy policies.
- Enhanced communication skills, and phone etiquette by professionally and kindly relaying telephone calls, and messages and handling in-person inquiries.
- Managed the office supplies inventory, and operated office equipment such as copiers.
- Comply with company safety policy and manage the visitor's tracking system.
Department Manager
Sangha Operating Group - McDonald's Canada
Nisku, Canada
05.2009 - 09.2024
- Established administrative work procedures to track staff's daily tasks and performance.
- Managed filling system, entered data, and completed employees tracker.
- Completed forms, reports, and records all documentation to employee's file.
- Sent emails for office supplies requests, daily recaps, and calendars.
- Effectively managed payroll timekeeping, and paper works for new hires.
- Handled weekly applicant tracker system monitoring, by filling and checking the job portal applicants.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Motivated employees through special events, incentive programs, and constructive feedback to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Manager 1
Freemont Foods Corporation - Jollibee
Legazpi City, Philippines
09.2001 - 05.2009
- Ensure compliance with Food Safety and Cleanliness standards in the store.
- Assess employee performance against standards.
- Collaborate with management on store production systems.
- Develop and implement a maintenance plan.
- Complete the production and sales guide to optimize service speed and reduce waste.
- Oversee the safety program and fund control procedures.
- Maintain productivity standards for sales man-hours with balanced staffing.
- Create manpower schedules, including breaks and vacations.
- Orient management trainees on company policies and responsibilities.
- Promoted high customer satisfaction rates by resolving problems with knowledgeable and friendly service.
Education
Diploma - Administrative Assistant
Robertson College
Edmonton, AB10.2024
Bachelor's degree - Marketing
Aquinas University College
06.2001
Skills
- Customer service
- Leadership in management
- Detail-oriented approach
- Organizational proficiency
- Adaptability
- Collaborative teamwork
- Talent acquisition
- Task Management
- Document management
- Time management
- Restaurant Experience
- Food safety management
- Technology proficiency
- Professional telephone communication
- Cash management
Certification
First Aid & CPR/AED level C, 01/01/23, 01/31/26
Managing Food Safety 11/27/20,11/25,25
Languages
English
Timeline
Front Desk Receptionist
Planet Fitness
02.2025 - Current
Intern
Nucor Rebar Fabrication
10.2024 - 10.2024
Department Manager
Sangha Operating Group - McDonald's Canada
05.2009 - 09.2024
Assistant Manager 1
Freemont Foods Corporation - Jollibee
09.2001 - 05.2009
Bachelor's degree - Marketing
Aquinas University College
Diploma - Administrative Assistant
Robertson College