Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marizel Ocampo

Leduc,Canada

Summary

Highly professional and people-oriented individual with a proven ability to effectively manage multiple tasks and enhance workflow. Meticulous and possessing a strong work ethic, committed to providing a positive experience even in complex situations. Lifelong learner always eager for self-improvement and development, constantly seeking new opportunities to grow and excel.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Planet Fitness
02.2025 - Current
  • Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Assist on registration and queries
  • Processing payments and maintaining accurate records
  • Maintain Clean surroundings and equipment
  • Answering phone calls


Intern

Nucor Rebar Fabrication
10.2024 - 10.2024
  • Developed skills in accounts payable and receivable, billing, generating monthly statements, and communicating with suppliers via email.
  • Matched invoices to purchase orders including coding and data entry.
  • Gained experience in data entry, proofreading correspondence, assisting with both manual and computerized filing, and maintaining client records following privacy policies.
  • Enhanced communication skills, and phone etiquette by professionally and kindly relaying telephone calls, and messages and handling in-person inquiries.
  • Managed the office supplies inventory, and operated office equipment such as copiers.
  • Comply with company safety policy and manage the visitor's tracking system.

Department Manager

Sangha Operating Group - McDonald's Canada
05.2009 - 09.2024
  • Established administrative work procedures to track staff's daily tasks and performance.
  • Managed filling system, entered data, and completed employees tracker.
  • Completed forms, reports, and records all documentation to employee's file.
  • Sent emails for office supplies requests, daily recaps, and calendars.
  • Effectively managed payroll timekeeping, and paper works for new hires.
  • Handled weekly applicant tracker system monitoring, by filling and checking the job portal applicants.
  • Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Motivated employees through special events, incentive programs, and constructive feedback to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Assistant Manager 1

Freemont Foods Corporation - Jollibee
09.2001 - 05.2009
  • Ensure compliance with Food Safety and Cleanliness standards in the store.
  • Assess employee performance against standards.
  • Collaborate with management on store production systems.
  • Develop and implement a maintenance plan.
  • Complete the production and sales guide to optimize service speed and reduce waste.
  • Oversee the safety program and fund control procedures.
  • Maintain productivity standards for sales man-hours with balanced staffing.
  • Create manpower schedules, including breaks and vacations.
  • Orient management trainees on company policies and responsibilities.
  • Promoted high customer satisfaction rates by resolving problems with knowledgeable and friendly service.

Education

Diploma - Administrative Assistant

Robertson College
Edmonton, AB
10.2024

Bachelor's degree - Marketing

Aquinas University College
06.2001

Skills

  • Customer service
  • Leadership in management
  • Detail-oriented approach
  • Organizational proficiency
  • Adaptability
  • Collaborative teamwork
  • Talent acquisition
  • Task Management
  • Document management
  • Time management
  • Restaurant Experience
  • Food safety management
  • Technology proficiency
  • Professional telephone communication
  • Cash management

Certification

First Aid & CPR/AED level C, 01/01/23, 01/31/26

Managing Food Safety 11/27/20,11/25,25

Languages

English

Timeline

Front Desk Receptionist

Planet Fitness
02.2025 - Current

Intern

Nucor Rebar Fabrication
10.2024 - 10.2024

Department Manager

Sangha Operating Group - McDonald's Canada
05.2009 - 09.2024

Assistant Manager 1

Freemont Foods Corporation - Jollibee
09.2001 - 05.2009

Bachelor's degree - Marketing

Aquinas University College

Diploma - Administrative Assistant

Robertson College

Similar Profiles

CREATE PROFILE
Marizel Ocampo