Mariza Orozco
Riverside
Summary
Client support professional with track record of providing high-quality assistance to clients and resolving complex issues efficiently. Proven ability to collaborate with teams and adapt to dynamic environments. Known for excellent communication skills and reliability, ensuring seamless client experiences.
Overview
5
5
years of professional experience
Work History
Client Support Specialist
Exit Bail Bonds
03.2024 - Current
- Maintained the call center database by collecting and recording information.
- Met or exceeded performance goals including call handling time and customer satisfaction ratings.
- Resolved caller issues in a timely and satisfactory manner.
- Greeted callers while following script provided by management
- Stayed professional in a high stress environment.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Handled over 100 calls daily
Customer Assistant
Vetco Clinics Affordable Pet Healthcare
06.2020 - 02.2024
- Effectively trained and supervised new employees
- Maintained and updated customer information in the database
- Maintained a safe and secure working environment.
- Streamlined the appointment scheduling process, boosting clinic capacity and improving overall customer satisfaction ratings
- Built strong relationships with customers, fostering loyalty and repeat business.
- Resolved customer complaints in a professional and courteous manner.
- Processed customer payments and returns in a timely manner.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
Education
Associate of Science - Administration of Justice
Riverside City College
06-2024
Skills
- Fast learner
- Computer skills
- Attention to detail
- Verbal and written communication
- Data entry
- Problem-solving skills
- Typing speed 50wpm
- Client relationship building
- Empathy and patience
Timeline
Client Support Specialist
Exit Bail Bonds
03.2024 - Current
Customer Assistant
Vetco Clinics Affordable Pet Healthcare
06.2020 - 02.2024
Associate of Science - Administration of Justice
Riverside City College
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