Mariza Orozco
Riverside
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Call Center Agent
Foundation for California Community Colleges
01.2024 - 12.2024
- Resolved an average of 50 customer inquiries daily, enhancing overall satisfaction and provided effective communication and problem-solving skills
- Leveraged Salesforce software to accurately track and document over 50 client interactions daily
- Participated in ongoing professional development workshops
- Escalate priority issues to appropriate departments
- Greeted callers while following script provided by management
- Met or exceeded performance goals including call handling time and customer satisfaction ratings.
Customer Assistant
Vetco Clinics Affordable Pet Healthcare
01.2020 - 01.2024
- Effectively trained and supervised new employees
- Maintained and updated customer information in the database
- Developed and implemented an organized inventory management system, reducing supply costs and improving service efficiency
- Streamlined the appointment scheduling process, boosting clinic capacity and improving overall customer satisfaction ratings
- Built strong relationships with customers, fostering loyalty and repeat business.
- Resolved customer complaints in a professional and courteous manner.
Education
Associate of Science - Administration of Justice
Riverside City College
4800 Magnolia Ave, Riverside, CA 9250606-2024
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Data entry
- Payment processing
- Problem-solving skills
- Typing speed 50wpm
- Gathering information
- Training experience
- Customer education
- Call handling
Timeline
Call Center Agent
Foundation for California Community Colleges
01.2024 - 12.2024
Customer Assistant
Vetco Clinics Affordable Pet Healthcare
01.2020 - 01.2024
Associate of Science - Administration of Justice
Riverside City College
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