Mariz Lacson
Administrative Support
Calgary
Summary
Dynamic and results-driven administrative professional with over 10 years of experience delivering exceptional customer service and efficient office support across diverse industries. Proven track record of adapting quickly and effectively to new challenges, driving operational improvements, and contributing to organizational success. Passionate about professional growth, particularly in operational leadership, and committed to continuous development. Highly skilled in training, mentoring, and empowering teams to meet goals in fast-paced, high-demand environments. Adept at working independently, managing multiple priorities, and achieving outstanding results with minimal supervision. Dedicated to fostering team success and driving process improvements.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Office Coordinator
Ausenco Engineering Canada ULC
03.2024 - 05.2025
- Coordinated daily office functions, ensuring a smooth and efficient work environment for staff and visitors.
- Managed and processed invoices, created orders for office supplies and equipment, and oversaw timely delivery and payment.
- Oversaw office calendars, scheduled meetings and visits from other office locations, book conference rooms, and arranged catering services for town halls and meetings.
- Facilitated the onboarding and offboarding processes for all employees, including preparing new hire materials, complete in-office offboarding, and update staff master list.
- Coordinated with vendors for office services (e.g., catering, cleaning, supplies), maintaining positive relationships and ensuring service quality.
- Served as a key point of contact for employee inquiries related to office logistics, supplies, and company policies.
Operations Coordinator
Premiere Van Lines
07.2023 - 03.2024
- Responded to client emails, providing requested documentation related to office and household moving services, ensuring timely and accurate communication.
- Promoted within 3 months to the Operations Team, where I began handling client interactions directly, booking office moves while maintaining high accuracy and efficiency.
- Prepared and managed daily crew and job schedules, ensuring appropriate manpower allocation based on job scope and client requirements.
- Coordinated office for large-scale clients, ensuring their needs were met through personalized service and attention to detail.
Reservations Coordinator
Fairmont Banff Springs
08.2021 - 06.2023
- Handled client inquiries and scheduled spa treatments, maintaining attention to detail in all reservations.
- Appointed department trainer, mentoring new staff to ensure high service standards and consistent quality.
- Collaborated with hotel departments (housekeeping, guest services) to meet guest needs and expectations.
- Exceeded revenue targets by increasing conversion rates for phone and email bookings.
Booking and Registration Clerk B (Part-time)
Nova Scotia Health Authority
12.2020 - 05.2021
- Managed patient and client bookings for Covid testing appointments, ensuring accurate data entry and timely scheduling within the Health Authority's system.
- Verified patient information, including insurance details, personal identification, and health card numbers, to ensure seamless registration and billing processes.
Leasing Specialist
CAPREIT Limited Partnership
12.2020 - 05.2021
- Inspected vacant suites for market readiness, addressing deficiencies with the Property Manager.
- Managed the leasing process, from inquiry handling to property showings and resident onboarding.
- Prepared accurate leasing documentation, including applications and tenancy agreements.
- Fostered strong relationships with residents, addressing concerns promptly to maintain high levels of satisfaction and retention.
Office Administrator
Hudson Group
01.2017 - 03.2019
- Placed inventory orders for specific vendors, including apparel and food suppliers, ensuring timely and accurate stock replenishment.
- Managed cash and non-cash deposits for all store associates, compiling and submitting detailed reports to the Head Office.
- Processed stock receipts, inputting data into Receiving Software and ensuring accuracy in matching vendor invoices and company receipts.
- Coordinated vendor payment requests, preparing necessary documentation for handover to the Finance Department at Head Office.
Education
International Business Management -
Niagara College Canada
Bachelor of Science - Biology
University of St. La Salle
Skills
- Exceptional Customer Service
- Comprehensive Office Management
- Invoice & Financial Document Processing
- Advanced Microsoft Office Expertise
- Detail-Oriented & Time-Conscious
- Fast & Accurate Typist (77 WPM)
- Document management
Professional Highlights
- Employee of the Month Recognition, Awarded Employee of the Month within the first year of employment for consistently demonstrating exceptional performance and dedication.
- Successful Office Relocation, Spearheaded a seamless office relocation for around 100 employees from a 15,000 sq ft space to a 4,000 sq ft facility, minimizing disruption and ensuring continuity of operations throughout the transition.
- Department Trainer & Mentor, Selected as the Spa Reservations Department Trainer, responsible for mentoring and training new hires to uphold service standards and ensure smooth knowledge transfer.
- Rapid Career Advancement, Promoted within three months in the logistics industry for demonstrating quick adaptability, strong learning ability, and mastery of industry processes.
- Operational Efficiency Enhancement, Proactively revamped the warehouse stock list in personal time, leading to improved operational efficiency and faster response times for inventory needs.
Certification
First Aid
Timeline
First Aid
03-2024
Office Coordinator
Ausenco Engineering Canada ULC
03.2024 - 05.2025
Operations Coordinator
Premiere Van Lines
07.2023 - 03.2024
Reservations Coordinator
Fairmont Banff Springs
08.2021 - 06.2023
Booking and Registration Clerk B (Part-time)
Nova Scotia Health Authority
12.2020 - 05.2021
Leasing Specialist
CAPREIT Limited Partnership
12.2020 - 05.2021
Office Administrator
Hudson Group
01.2017 - 03.2019
Bachelor of Science - Biology
University of St. La Salle
International Business Management -
Niagara College Canada
Similar Profiles
Renato Mendiola FiestasRenato Mendiola Fiestas
Project Engineer - Trelavour Hard Rock Project at Ausenco CanadaProject Engineer - Trelavour Hard Rock Project at Ausenco Canada
Shana CaudleShana Caudle
Regulatory Compliance Specialist at Plains Midstream Canada ULCRegulatory Compliance Specialist at Plains Midstream Canada ULC
LEANNE SHARPELEANNE SHARPE
HEAD OF E-BUSINESS & DIGITAL COMMUNICATIONS at CHANEL Canada ULCHEAD OF E-BUSINESS & DIGITAL COMMUNICATIONS at CHANEL Canada ULC
Zeming ZhaoZeming Zhao
Shift Supervisor at STARBUCKS COFFEE COMPANYShift Supervisor at STARBUCKS COFFEE COMPANY
Kishan PatelKishan Patel
Junior Information Technology Administrator at Kasian Architecture Interior Design and Planning LtdJunior Information Technology Administrator at Kasian Architecture Interior Design and Planning Ltd