Brazilian Jiu-Jitsu
Mariya Turner
Program Lead
Toronto,ON
Summary
Encouraging and innovative professional considered knowledgeable leader and dedicated problem solver. Brings 5+ years of valuable expertise to forward program and company objectives. Skilled in managing functional operations and projects related to staff engagement and logistics. Attentive to detail with experience in coordinating projects, programs, improvements and staff development.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Program Coordinator, Community Engagement
Lush Handmade Cosmetics
07.2017 - Current
- Orchestrated smooth and efficient program development for 1200+ staff and 350+ community partners by collaborating cross-functionally across departments
- Entered data in Versaic (Benevity's grants, donation, and sponsorship management solution) system and handled database maintenance, improvements and update requests with the Systems Administrator.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Set and oversaw yearly $70K+ budget to cover 3500+ hours of new station programming.
- Evaluated donation requests and made executive decisions for partnerships across North America.
- Handled shipping logistics for large mailings to recipients for 350+ external and 3500+ internal recipients annually.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Prepared weekly, monthly, quarterly and annual reports on KPIs such as product pieces and pounds of stock diverted from company waste streams, as well as trends over the years of the program's existence for upper management.
- Provided ongoing direction and leadership for program operations.
- Coordinated presentations for stakeholders and project members to detail project scope, progress and results.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Sent newsletters and bulletins using Banatag.
- Kept corporate and client information confidential, adhering to data safety measures.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
Inventory Controller - Digital Fulfillment
Lush Cosmetics
06.2015 - 07.2017
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Addressed supply problems and developed creative solutions to prevent delays.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Input data in AX to create updated status reports for quick reference of project progress and deadlines.
- Scheduled deliveries of finished products by specified time to maintain healthy stock levels and support digital fulfillments for customers across North America
- Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Led quality assurance initiatives and reduced work flow downtime to increase profits.
- Implemented organizational systems to optimize product placement and operational productivity.
Production Assistant
Lush Handmade Cosmetics
08.2013 - 06.2015
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Processed time-sensitive fresh product shipments to retail shops across North America.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Inspected finished products for quality and adherence to customer specifications.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Assisted in staff events and initiatives
Event Coordinator
Fair Trade Toronto
12.2013 - 06.2014
- Managed administrative logistics of events planning, event booking and event promotions.
- Brainstormed and implemented creative event concepts and themes.
- Designed and implemented efforts to publicize events and promote sponsorships.
Event Planner and Facilitator
Diskuto (Language Exchange Events)
03.2013 - 07.2013
- Established working relationships with clients by organizing various events.
- Performed event coordination for larger parties and gatherings.
- Coordinated with participating vendors during event planning.
- Conferred with event staff at event site to coordinate details.
- Corresponded with clients to answer questions and resolve issues.
- Launched social media campaign to promote language exchange services.
- Performed face-to-face meetings to finalize contract for services and event details.
- Coordinated schedules and timelines for events.
- Developed post-event reports to determine effectiveness of each event.
Inventory Support
Williams Sonoma
09.2008 - 05.2009
- Supported sales staff by locating, transferring and providing necessary product, maintained store policies and cohesiveness by ensuring customers are given proper guidance and assistance during busy times.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked with customers to understand needs and provide excellent service.
Executive Administrative Assistant to the CEO
Cocomira Confections Inc
02.2008 - 07.2008
- Screened calls and emails and responded accordingly to support executive correspondence.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled appointments and handled calenders for senior leadership.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Worked flexible hours across night, weekend and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule.
- Delivered services to customer locations within specific timeframes.
Bank Account Representative
Asset Inc
05.2007 - 02.2008
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Advised customers of alternative actions and strategies for debt repayment.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Concierge Specialist and Security Officer
Nexus Protective Services
10.2005 - 05.2007
- Worked closely with guests with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Explained security policies and procedures to guests and staff to promote visitor confidence and safety.
- Worked flexible hours across night, weekend and holiday shifts.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Sales Associate
Tip Top Tailors
10.2004 - 07.2005
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales by offering advice on purchases and promoting additional products.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories and merchandise care
Youth Program Assistant
Stonegate CHC
10.2002 - 08.2004
- Recipient of the Rotary Club's Outstanding Volunteering Achievement Award
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Collaborated with parents to develop appropriate tutoring lessons.
- Coordinated memorable and education field trips for local children and youth by ensuring their safety and engagement.
Telemarketing Survey Administrator
The Logit Group
10.2002 - 01.2004
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent engagement skills and understanding of how to leverage abilities to exceed quotas for conducted surveys.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded and updated customer information in online systems.
Community Program Development Intern
Health Canada
05.2002 - 11.2002
- Participated in early stages of budgeting and planning Girls Unlimited, a community mobilization project under Health Canada
- Member of Planning Committee and Toronto Youth Cabinet - a committee that gave voice to city's youth, assisted in brainstorming solutions and developing appeals to the City Hall
- Conducted analysis of community needs and resources to support strategic plans.
- Spoke with youth groups to expand community engagement and program outreach.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Arts - Specialized Honours, Sociology
York University
09.2005 - 06.2012
Skills
Process improvements
Hiring and recruitment knowledge
Project coordination
Strategic planning
Budget administration
Proactive mindset
Data management familiarity
Interests
Nature Photography
Indigenous Sovereignty Worldwide
Herbal Medicine
Health & Wellness
Timeline
Program Coordinator, Community Engagement
Lush Handmade Cosmetics
07.2017 - Current
Inventory Controller - Digital Fulfillment
Lush Cosmetics
06.2015 - 07.2017
Event Coordinator
Fair Trade Toronto
12.2013 - 06.2014
Production Assistant
Lush Handmade Cosmetics
08.2013 - 06.2015
Event Planner and Facilitator
Diskuto (Language Exchange Events)
03.2013 - 07.2013
Inventory Support
Williams Sonoma
09.2008 - 05.2009
Executive Administrative Assistant to the CEO
Cocomira Confections Inc
02.2008 - 07.2008
Bank Account Representative
Asset Inc
05.2007 - 02.2008
Concierge Specialist and Security Officer
Nexus Protective Services
10.2005 - 05.2007
Bachelor of Arts - Specialized Honours, Sociology
York University
09.2005 - 06.2012
Sales Associate
Tip Top Tailors
10.2004 - 07.2005
Youth Program Assistant
Stonegate CHC
10.2002 - 08.2004
Telemarketing Survey Administrator
The Logit Group
10.2002 - 01.2004
Community Program Development Intern
Health Canada
05.2002 - 11.2002