Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mariya Suchoplas

Whitby,ON

Summary

Ambitious and hardworking University of Guelph graduate that excels in customer service, youth care, problem solving, as well as cultural inclusivity and equity. I am a progress-driven planner adapt at building and maintaining high-preforming team structures, who is an extremely personable individual who values respect.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

University of Guelph
Guelph, ON
11.2021 - Current
  • Greeted students and visitors upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Maintained accurate records of all guests' stays and charges.

Server

Angus Glen Golf Club
Markham, ON
06.2023 - 08.2023
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Child and Youth Program Assistant

Quest Sports Canada
Pickering, ON
06.2021 - 09.2021
  • Provided guidance and mentorship to children in a recreational setting.
  • Assisted with the planning, organizing, and implementation of special events.
  • Supervised children while they participated in various games and activities.

Supervisor

Tim Hortons
Whitby, ON
05.2017 - 09.2019
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Education

Bachelor of Arts - Psychology (Honours)

University of Guelph
Guelph, ON
12-2023

Bachelor of Arts - Criminal Justice And Public Policy (Minor)

University of Guelph
Guelph, ON
12-2023

High School Diploma -

Anderson Collegiate Vocational Institute
Whitby, ON
06-2019

Skills

  • Multi-Line Phone Systems
  • Guest Relations
  • Administrative Skills
  • Brand Promotion
  • Microsoft Office
  • Listening Skills
  • Problem-solving skills
  • Complaint resolution
  • Conflict Management
  • Customer Service
  • Time Management

Certification

  • Smart Serve
  • Baby Sitting Course Certified
  • CPR Certified

Timeline

Server

Angus Glen Golf Club
06.2023 - 08.2023

Front Desk Clerk

University of Guelph
11.2021 - Current

Child and Youth Program Assistant

Quest Sports Canada
06.2021 - 09.2021

Supervisor

Tim Hortons
05.2017 - 09.2019

Bachelor of Arts - Psychology (Honours)

University of Guelph

Bachelor of Arts - Criminal Justice And Public Policy (Minor)

University of Guelph

High School Diploma -

Anderson Collegiate Vocational Institute
Mariya Suchoplas