Mariya Suchoplas
Whitby,ON
Summary
Ambitious and hardworking University of Guelph graduate that excels in customer service, youth care, problem solving, as well as cultural inclusivity and equity. I am a progress-driven planner adapt at building and maintaining high-preforming team structures, who is an extremely personable individual who values respect.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
University of Guelph
Guelph, ON
11.2021 - Current
- Greeted students and visitors upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Maintained accurate records of all guests' stays and charges.
Server
Angus Glen Golf Club
Markham, ON
06.2023 - 08.2023
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
Child and Youth Program Assistant
Quest Sports Canada
Pickering, ON
06.2021 - 09.2021
- Provided guidance and mentorship to children in a recreational setting.
- Assisted with the planning, organizing, and implementation of special events.
- Supervised children while they participated in various games and activities.
Supervisor
Tim Hortons
Whitby, ON
05.2017 - 09.2019
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Education
Bachelor of Arts - Psychology (Honours)
University of Guelph
Guelph, ON12-2023
Bachelor of Arts - Criminal Justice And Public Policy (Minor)
University of Guelph
Guelph, ON12-2023
High School Diploma -
Anderson Collegiate Vocational Institute
Whitby, ON06-2019
Skills
- Multi-Line Phone Systems
- Guest Relations
- Administrative Skills
- Brand Promotion
- Microsoft Office
- Listening Skills
- Problem-solving skills
- Complaint resolution
- Conflict Management
- Customer Service
- Time Management
Certification
- Smart Serve
- Baby Sitting Course Certified
- CPR Certified
Timeline
Server
Angus Glen Golf Club
06.2023 - 08.2023
Front Desk Clerk
University of Guelph
11.2021 - Current
Child and Youth Program Assistant
Quest Sports Canada
06.2021 - 09.2021
Supervisor
Tim Hortons
05.2017 - 09.2019
Bachelor of Arts - Psychology (Honours)
University of Guelph
Bachelor of Arts - Criminal Justice And Public Policy (Minor)
University of Guelph
High School Diploma -
Anderson Collegiate Vocational Institute