Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARİYA SAVOTCHENKO

Surrey,BC

Summary

Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Operations Manager

TATİLSA TRAVEL AGENCY
ISTANBUL, TURKEY
07.2020 - 08.2022
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Responded to information requests from superiors, providing specific documentation.
  • Recommended appropriate insurance plans to customers based on their individual needs.
  • Coordinated ground transportation services including airport transfers, shuttles, limousines.
  • Developed detailed travel itineraries and booked transportation, lodging, and restaurant reservations for clients.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.

Education

BBA - Public Relations - Corporate Communications

Istanbul University
ISTANBUL
06-2020

Skills

  • Customer Service
  • Client Relationship Building
  • Hotel Accommodations
  • Client Networking
  • International Reservations
  • Executive Travel
  • Itinerary Planning
  • Social Media
  • Credit Card Payments
  • Relationship Management

Languages

Russian
Native/ Bilingual
Turkish
Native/ Bilingual

Timeline

Operations Manager

TATİLSA TRAVEL AGENCY
07.2020 - 08.2022

BBA - Public Relations - Corporate Communications

Istanbul University
MARİYA SAVOTCHENKO