MARİYA SAVOTCHENKO
Surrey,BC
Summary
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Operations Manager
TATİLSA TRAVEL AGENCY
ISTANBUL, TURKEY
07.2020 - 08.2022
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Planned delivery routing, team workflows and promotional initiatives.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Responded to information requests from superiors, providing specific documentation.
- Recommended appropriate insurance plans to customers based on their individual needs.
- Coordinated ground transportation services including airport transfers, shuttles, limousines.
- Developed detailed travel itineraries and booked transportation, lodging, and restaurant reservations for clients.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Education
BBA - Public Relations - Corporate Communications
Istanbul University
ISTANBUL06-2020
Skills
- Customer Service
- Client Relationship Building
- Hotel Accommodations
- Client Networking
- International Reservations
- Executive Travel
- Itinerary Planning
- Social Media
- Credit Card Payments
- Relationship Management
Languages
Russian
Native/ Bilingual
Turkish
Native/ Bilingual
Timeline
Operations Manager
TATİLSA TRAVEL AGENCY
07.2020 - 08.2022
BBA - Public Relations - Corporate Communications
Istanbul University