Mariya McPhearson
Los Angeles
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Family Services Specialist
Crystal Stairs Inc
06.2022 - Current
- Develop and implement individualized service plans based on client assessments and needs.
- Facilitate workshops for parents on child development and effective parenting strategies.
- Monitor case progress and ensured compliance with regulatory guidelines and organizational policies.
- Promote community resources to families, assisting them in accessing necessary services for their specific needs.
- Coordinate family support services to enhance access to resources for low-income families.
- Contribute to program development, implementing new initiatives to better meet the evolving needs of families served.
- Be a liaison with community organizations and provided resource and treatment referrals.
- Schedule & conduct timely initial & recertification interviews to facilitate program eligibility
- Assist in developing policies and procedures to meet state & federal program requirements
- Ensure compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.
- Maintain a caseload of approximately 150+ clients, tracking activities and changes, and scheduling/re-certify families to ensure continued program participation
Program Manager
Reaching Engaging And Developing Youth Inc
06.2013 - Current
- Led program initiatives to enhance youth engagement and development strategies.
- Coordinated training sessions for staff, promoting best practices in youth mentorship.
- Developed comprehensive project plans to align with organizational goals and objectives.
- Facilitated community partnerships to expand resources and support for youth programs.
- Implemented outreach strategies that increased program participation among target demographics.
- Mentored junior staff members, fostering professional growth and leadership skills within the team.
- Streamlined operational processes, improving overall efficiency in program execution and delivery.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Participated in vendor selection and management process for program initiatives.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Customer Service Representative
Copart Auto Auctions
12.2016 - 07.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed auction-related transactions using proprietary software to ensure accuracy and efficiency.
- Trained new staff on customer service protocols and systems, promoting team consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed over 200 customers per day
Program Supervisor
Lawndale Elementary School District
02.2009 - 04.2012
- Developed and implemented educational programs enhancing student engagement and academic performance.
- Collaborated with teachers to design curriculum that meets diverse learning needs and standards.
- Facilitated training sessions for staff, promoting effective instructional strategies and classroom management techniques.
- Streamlined program evaluation processes, ensuring alignment with district goals and compliance requirements.
- Led cross-functional teams in project planning, fostering collaboration among stakeholders to achieve objectives.
- Analyzed student performance data to identify trends and drive strategic improvements in program offerings.
- Established partnerships with community organizations to enhance resources available for students and families.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Participated in community events to promote services and engage with public.
- Utilized grant writing skills to secure additional program funding.
- Managed a staff of over 20.
- Managed a program with at least 700 students daily.
Education
Associate of Applied Science - Sociology
El Camino College
Torrance, CA12-2026
High School Diploma -
Venice High School
Venice, CASkills
- Self-awareness
- Professional ethics
- Multicultural competence
- Confidentiality practices
- Needs assessment
- Eligibility determination
- Attention to detail
- Multitasking
- Problem-solving
- Organizational skills
- Team collaboration
- Effective communication
- Task prioritization
- Microsoft Office Suite
Languages
Spanish
Limited Working
Interests
Inspiring, motivating and mentoring children and youth in and out of school settings;, Community development projects and community outreach;, Entrepreneurship; providing quality customer service; exceptional accounting skills
Timeline
Family Services Specialist
Crystal Stairs Inc
06.2022 - Current
Customer Service Representative
Copart Auto Auctions
12.2016 - 07.2020
Program Manager
Reaching Engaging And Developing Youth Inc
06.2013 - Current
Program Supervisor
Lawndale Elementary School District
02.2009 - 04.2012
Associate of Applied Science - Sociology
El Camino College
High School Diploma -
Venice High School