Mariya Kmetska
Niagara Falls,ON
Summary
Accurate Quality Assurance Specialist with 6 years of experience in Logistics and Manufacturing QA. Sound decision-making and performance analysis talents. Collaborates with groups or work independently with minimal supervision. Proficient in Microsoft Office, Outlook Express, SMS.
Knowledgeable professional offering 10 years of experience in quality control. Focused, detail-oriented and dedicated to continuous improvement and helping team produce top results.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Quality Assurance Specialist
Mold - Masters
Georgetown, ON
02.2016 - 05.2024
- Developed and maintained quality assurance protocols, processes and procedures.
- Reviewed customer requirements and specifications to ensure products met standards.
- Performed root cause analysis of defects identified during testing cycles.
- Verified accuracy of product documentation such as labels, instructions, warnings.
- Created reports summarizing findings from inspections and tests conducted.
- Monitored production operations for conformance to established quality standards.
- Consulted with management and personnel to educate on QA standards.
- Inspected and repaired products to meet project expectations.
Quality Control Specialist/Customer Service Representative
i2i Logistics
Mississauga, ON
08.2014 - 12.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
SCI Logistics
Mississauga, ON
01.2010 - 03.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Logistics Support Worker
AMG Logistics
Toronto, ON
01.2005 - 12.2009
- Accurately recorded and tracked inventory levels in warehouse management system.
- Maintained accurate records for all shipments, including tracking numbers, cost information, and delivery dates.
- Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.
- Processed returns efficiently according to company policies and procedures.
Education
M.D. - Biotechnology
Sofia University St. Kliment Ohridski
Sofia, Bulgaria09-2005
Some College (No Degree) - Logistics And Supply Chain Management
George Brown College
Toronto, ONSkills
- Materials Inspection
- Performance Monitoring
- Documentation and Reporting
- Issue Resolution
- Vendor and Client Relations
- Detail Oriented
- Finished Product Inspection
- Collaboration Skills
- English Fluency
- Russian Fluency
- Bulgarian Fluency Bulgarian
- Communication Proficiency
- Team Leadership
- Quality Assurance
- Quality Improvements
- Customer Service
Languages
English
Full Professional
Bulgarian
Native/ Bilingual
Russian
Full Professional
Macedonian
Professional
Timeline
Quality Assurance Specialist
Mold - Masters
02.2016 - 05.2024
Quality Control Specialist/Customer Service Representative
i2i Logistics
08.2014 - 12.2015
Customer Service Representative
SCI Logistics
01.2010 - 03.2014
Logistics Support Worker
AMG Logistics
01.2005 - 12.2009
M.D. - Biotechnology
Sofia University St. Kliment Ohridski
Some College (No Degree) - Logistics And Supply Chain Management
George Brown College
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