Mariya Billing
Carlsbad
Summary
Detail-oriented operations and customer experience professional with extensive cross-functional coordination experience in consumer product, retail, and corporate environments. Skilled in product tracking, workflow management, ERP/PLM accuracy, and deadline-driven execution. Strong communication abilities with a proven track record of accuracy, adaptability, and operational excellence. Proficient in Excel, SharePoint, and Full Circle.
Overview
14
14
years of professional experience
Work History
Professional Makeup Artist
Small Business Owner
01.2012 - Current
- Coordinate scheduling, logistics, and timelines for 30–60 client appointments annually, ensuring on-time delivery in fast-paced, deadline-driven environments.
- Manage a 50+ SKU product inventory, including ordering, tracking usage, and organizing kits thus maintaining accuracy similar to sample management workflows.
- Oversee business operations including invoicing, client communications, customer service, and documentation.
- Collaborate with photographers, stylists, and creative teams, ensuring seamless communication and cross-functional alignment while maintaining exceptional attention to detail.
Fraud Analyst
Columbia Sportswear Company
05.2023 - 10.2023
- Delivered exceptional customer focus by managing fraud detection queues with high accuracy and efficiency.
- Adapted quickly to new procedures for order reviews, demonstrating flexibility in meeting deadlines.
- Collaborated effectively with team members from diverse backgrounds to enhance operational processes.
- Provide training and insights to the existing Columbia team through SOP creation and online video demonstration.
Fraud Prevention Specialist
Prana Living
09.2021 - 05.2023
- Exercised the ability to review sensitive content through account research all while maintaining high levels of confidentiality when needed.
- Provided first point of contact support for employee queries related to fraud prevention policies.
- Worked cross functionally, leading work-streams with different departments ensuring smooth transaction processes.
- Developed strategies that significantly reduced chargebacks while maintaining excellent customer relations.
- Demonstrated ability to work in a fast-paced environment, always pivoting and organizing all program materials and knowledge to effectively learn or update procedures.
Customer Experience Agent
Prana Living
04.2019 - 09.2021
- Demonstrated strong communication skills by achieving a consistent customer satisfaction rating of over 96%.
- Managed multiple systems efficiently under pressure while providing administrative support across departments.
- Assisted in setting up meetings and coordinating logistics for company events enhancing overall office operations.
- Contributed to team knowledge-sharing efforts, helping junior teammates understand best practices and order processes.
- Proven track record of maintaining composure and productivity during challenging situations.
Retail Cosmetics Sales Beauty Advisor
Mac Cosmetics
12.2014 - 04.2019
- Delivered clear and effective presentations to improve product knowledge among peers ensuring consistent understanding and application of product knowledge.
- Independently managed inventory orders ensuring timely availability of supplies supporting seamless business functions.
- Built loyal client relationships through outstanding interpersonal skills contributing positively towards store sales targets.
- Frequently entrusted to independently oversee the entire department, ensuring seamless operations and maintaining high standards of service.
Education
BS - Business Management
MiraCosta College
Oceanside, CA01.2012
Diploma with Honors - undefined
Carlsbad High School
Carlsbad, CA01.2008
Skills
- Customer Service & Communication: Excellent verbal and written communication; Customer conflict resolution & de-escalation; Active listening & empathy; Public interaction (phone, email, in-person); Handling sensitive financial inquiries
- Financial Transactions & Billing: Payment processing & reconciliation; Reviewing and verifying financial transaction; Fraud detection & prevention; Cash handling & balancing; Posting receipts & account adjustments
- Administrative & Office Skills: Data entry & record-keeping; Processing applications & invoices; Preparing reports & maintaining files; Public records request processing; Researching & resolving billing disputes
- Technical & Software: Microsoft Sharepoint, Teams, Word, Excel, Outlook, OneNote, OneDrive (etc); Slack; Google Workspace; InContact; Zendesk; Salesforce
- Organizational & Analytical Skills: Deadline & task management; Attention to detail & accuracy; Multitasking in high-paced environments; Statistical data compilation & verification; Cross-functional collaboration
Timeline
Fraud Analyst
Columbia Sportswear Company
05.2023 - 10.2023
Fraud Prevention Specialist
Prana Living
09.2021 - 05.2023
Customer Experience Agent
Prana Living
04.2019 - 09.2021
Retail Cosmetics Sales Beauty Advisor
Mac Cosmetics
12.2014 - 04.2019
Professional Makeup Artist
Small Business Owner
01.2012 - Current
Diploma with Honors - undefined
Carlsbad High School
BS - Business Management
MiraCosta College