Mariya Berger
Ottawa,Ontario
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Agent/Insurance Specialist
Mark Reid Insurance And Finacial Services Inc.
07.2022 - 02.2024
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
- Monitored industry trends to stay current on emerging risks, allowing proactive identification of potential gaps in client coverage.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Created detailed reports for management to track performance and sales.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Language Instructor-Satuday School
French Public School Board
01.2018 - 06.2023
- Improved student language proficiency by incorporating immersive activities and interactive learning techniques into lessons.
- Balanced instruction, demonstration and personal work time for optimal student learning.
- Enhanced student understanding of complex linguistic concepts through the use of real-world examples and engaging materials.
- Boosted student confidence in speaking and comprehension abilities by providing consistent feedback and guidance during practice sessions.
Kindergarten ESL Teacher
Rodnichok Licened Day Care
01.2019 - 06.2022
- Boosted student confidence by providing consistent support and positive reinforcement in the classroom.
- Enhanced language acquisition through interactive games, group activities, and multimedia resources.
- Collaborated with colleagues to develop curriculum materials and share best practices for teaching ESL students.
- Developed individualized learning plans for students, addressing specific needs and fostering academic growth.
Office Administrator
Family Business
09.2014 - 05.2018
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Education
License Certificate - (OTL) -General Insurance Agent Licence
FSRA
01.2022
English As A Second Language - Applied Linguistics
TESL Diploma
Canadian College Of Educators, Mississauga,ON05.2020
Bachelor of Arts - English Language
The Kaye Academic College of Education
Beer-Sheva , Israel06.2013
Bachelor of Arts - Teacher Education Program
Kamyanets-Podilskyi National University
Kamyanets-Podilskyi, Ukraine2007
Skills
- Goal-Oriented Approach
- Client Relationship Management
- Sales Strategy Development
- Problem Solving Aptitude
- Teamwork and Collaboration
- Attention to Detail
- Risk Assessment Knowledge
- Computer Literacy
- New Client Acquisition
- Product Knowledge Mastery
- Claims Handling Proficiency
- Quotes and Sales
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Hebrew
Full Professional
Timeline
Licensed Insurance Agent/Insurance Specialist
Mark Reid Insurance And Finacial Services Inc.
07.2022 - 02.2024
Kindergarten ESL Teacher
Rodnichok Licened Day Care
01.2019 - 06.2022
Language Instructor-Satuday School
French Public School Board
01.2018 - 06.2023
Office Administrator
Family Business
09.2014 - 05.2018
License Certificate - (OTL) -General Insurance Agent Licence
FSRA
English As A Second Language - Applied Linguistics
TESL Diploma
Bachelor of Arts - English Language
The Kaye Academic College of Education
Bachelor of Arts - Teacher Education Program
Kamyanets-Podilskyi National University
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