Marixsa Huerta

• Created in-depth training manual for all new onboarding employees.
• Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Coordinated patient schedule by booking and rescheduling appointments.
• Prepared and processed patient referrals and transfer requests.
• Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
• Analyzed patients financial records to determine and create appropriate office contracts that includes a payment plan and insurance coverage (Medi-Cal/HMO/PPO)

Remote/Collections Duties

• Establish relationships with inactive patients to return, create a financial agreement and assure completion of treatment by mailing 30,60,90 day collection letters.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected co-payments, deposits, and fees.
• Confirmed important, personal information during check-in.
• Answered multi-line phone system.
• Scheduled, coordinated and confirmed appointments.
• Maintained, organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Answered questions and addressed, resolved, or escalated to management personnel to satisfy customers.

• Promoted diligence and culture of safety for drivers and warehouse operations.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Operated warehouse material handling equipment correctly to move loads.
• Kept detailed records of inventory and merchandise transactions.
• Removed orders from storage, wrapped and staged for shipments.
• Unloaded materials and goods at designated locations for best project availability.
• Transported goods between warehouse locations according to shipment and storage needs.
• Unloaded and stacked materials by operating a forklift.