Marivic Masulit Recio
CALGARY,Alberta
Summary
Motivational Supervisor with 14 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Toll Supervisor
South Luzon Expressway
Calamba, Laguna, Philippines
02.2009 - 12.2023
- Developed and implemented procedures for efficient management of toll collection processes.
- Analyzed traffic patterns to ensure optimal lane assignment and minimize congestion.
- Monitored toll collections activities to ensure compliance with applicable regulations and policies.
- Trained, supervised, and evaluated staff members in the performance of their duties.
- Resolved customer service issues in a timely manner.
- Organized daily shift schedules for toll booth personnel.
- Conducted regular inspections of equipment and reported any maintenance needs or malfunctions to appropriate personnel.
- Investigated suspicious transactions to determine potential fraudulent activity.
- Prepared monthly reports detailing revenue collected from tolls and related fees.
- Ensured that all safety protocols were adhered to by staff members.
- Created records of cash deposits from toll booths at the end of each shift.
- Provided guidance on proper handling of payments, including cash, credit cards, checks.
- Reviewed documentation submitted by customers seeking adjustments or refunds due to errors in charges or other discrepancies.
- Assisted with balancing accounts for daily revenue collections against established targets.
- Maintained accurate logs of vehicle registration information for vehicles using the facility on a regular basis.
- Performed audits of toll receipts to verify accuracy and completeness prior to submitting them for deposit.
- Collaborated with local law enforcement agencies regarding security matters involving the toll facility.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinate the opening of the barrier tollgate for the Vice President or President of the Philippines and ensure their status is monitored while on the premises of SLEX.
Accounting Clerk/Bank Representative
Inter-Pacific Terminal Services, Inc.
Calamba, Laguna, Philippines
03.2000 - 05.2008
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Processed invoices, payments, and statements in a timely manner.
- Prepared bank deposits by compiling data from cashiers.
- Reconciled financial discrepancies by collecting and analyzing account information.
- Generated financial reports for management review on a regular basis.
- Assisted with external audits conducted by accounting firms.
- Conducted periodic reviews of internal controls to ensure compliance with established policies and procedures.
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
- Provided support to the Accounts Payable department as needed.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Analyzed variances between budgeted expenses and actual expenses.
- Ensured accurate recording of payroll related transactions such as employee benefits deductions, vacation payouts.
- Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
- Processed both outgoing and incoming payments and invoices.
- Entered invoices into account excel, updated accounts and identified aging balanced ready for collections activities.
- Supported clerical and administrative needs of senior department staff.
- Kept records current and accurate with skilled reconciliations and variance resolutions.
- Updated accounting ledger and journals with updated transaction information.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
- Used excel to track accounting information, resulting in significant reduction in financial discrepancies.
- Managed accounts accurately through detailed revenue reporting.
- Prepared weekly payroll for team of salaried and hourly employees.
- Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-ins and dues-outs accounting.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Education
Bachelor of Science - Secretarial Administration
Laguna College of Business & Arts
Calamba, Laguna, Philippines04-1998
Some College (No Degree) - Computer Secretarial
Laguna College of Business & Arts
Calamba, Laguna, Philippines03-1996
Skills
- Technical knowledge
- Traffic Management
- Policy Enforcement
- Safety Procedures
- Incident Reporting
- Data Analytics
- Operations Management
- Inventory Control
- Process Improvement
- Staff Management
- Strategic Planning
- Process Monitoring and Improvement
- Complex Problem-Solving
- Staff Discipline
- Financial Management
- Inventory Oversight
- Training and mentoring
- Confidentiality
- Payroll Processing
- Bookkeeping
- Audit Support
- Bank Reconciliation
- Clerical Support
- File Maintenance
- Cash Flow Management
- Expense Reports
- Month-end documentation
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Certification
- SLEX FIRE EVACUATION AND EMERGENCY RESPONSE TRAINING - December 20th, 2012
- PERSONALITY DEVELOPMENT PROGRAM - July 31st, 20213
- CUSTOMER SERVICE PROGRAM - July 31st, 2013
- SHEPERD LEADERSHIP CLASS - July 17th, 2013
- ROOTS OF CHARACTER CLASS - July 17th, 2013
- FOUNDATION OF LEADERSHIP EXCELLENCE: PLANNING, ORGANIZING, LEADING & CONTROLLING - November 4 & 11, 2015
- EFFECTIVE COMMUNICATION AND BUSINESS WRITING WORKSHOP - July 20th, 2016
Accomplishments
- 10 years of commitment to the company.
References
References available upon request.
Timeline
Toll Supervisor
South Luzon Expressway
02.2009 - 12.2023
Accounting Clerk/Bank Representative
Inter-Pacific Terminal Services, Inc.
03.2000 - 05.2008
Bachelor of Science - Secretarial Administration
Laguna College of Business & Arts
Some College (No Degree) - Computer Secretarial
Laguna College of Business & Arts
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