MARIVI BAUTISTA
Dorval,Quebec
Summary
Professional and goal oriented customer service skills. Proficient in studying and learning the business in no time. Team player and a dedicated employee. Able to serve the customer and company with kind manners and good relationships to maintain their loyalty and satisfaction.
Organized and dependable and able to meet the deadlines on time with positive attitude.
Overview
32
32
years of professional experience
Work History
Customer Service Manager
RAND ACCESSORIES
11.2022 - Current
- Resolved customer issues and followed problems through to resolution.
- Finalizing of all the orders
- Maintaining and making sure that office systems are in line with the customers’ orders and po
- Assisting customers of the day to day communications
- Working with the Sales Team
- Customer presentation with products for final approval
- Making sure that logistics are all in line with the customer’s shipment
- Familiar on EDI orders
- Checking and correcting the discrepancies internally to facilitate easy flow of business
- Opportunity to Travel and meet the customer in person for presentations of products.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Sales Coordinator/Merchandising
LAMOUR INC
11.2020 - 11.2022
- Assisting on development stage of programs for the season
- Finalizing Presentation boards to be presented to buyer making sure that all the technical aspects of garment will be done properly
- Preparing samples for meetings and presentation
- Communicating with buyers on all the line sheets submitted and finalizing details for proceeding into seasons orders
- Working with the packaging department for developments
- Serves as an internal “go-to” person between design dept, sourcing, production, logistics, packaging and traffic department
- Processing the buyer’s po to distribute to which product categories it will be assigned
- In charge of checking the incoming po’s and sku’s from buyer
- UPC submissions for all the final confirmed order – WM
- In-charge of the Walmart New item creations – NIC
- Maintaining the e-com website info ie, One World Sync for Kroger & Online Ecom for Walmart
- Online product updates on customer website
- Photo shoots of new products that are launching
- Monitoring of the day to day shipments through EDI to ensure orders goes through smoothly and will arrange the necessary extension request if need be
- Sending out the pp & top samples for buyer’s review and approval
- Ensuring all the internal po’s and ETD & ETA are met by the production dept
- Preparing samples for meetings and presentation
- Handling of all the communications via emails – outlook
Merchandiser/Sales Coordinator
JAMMERS INC
01.2019 - 01.2020
- Assisting on development stage of programs for the season
- Finalizing Presentation boards to be presented to buyer making sure that all the technical aspects of garment will be done properly
- In charge of checking the incoming po’s and sku’s from buyer
- Implementing worksheet for costing department
- Arranging all the components, fabric qualities, finalizing details for tp executions
- Finalizing the styles, colors, and layouts with the sales
- Updating the final boards with all the information required
- Preparing samples for meetings and presentation
- Sourcing for different fabrications
- Finalizing tech pack and labeling
- Approval of fabrications
Technical Dept Supervisor
JAMMERS INC
01.2018 - 01.2019
- In charge of opening the order worksheet for costing, and booking of orders for all levels
- Men’s, Ladies, Kids and Infants sleepwear
- Finalizing the styles, colors, and layouts with the sales team to proceed for production
- Organizing all the information and give this for tech pack and production art execution
- Communicating with maker pertaining to new orders
- Sourcing for different fabrications
- In charge of the counter sample developments – components, fabrications, trims and labellings
- In charge of the production art and sizing to proceed for production
- Checking of specs sheets
- Giving proper information to the team for proper execution of production
- Thorough checking of all the tech packs and the artworks before giving to production department
- Training people within the department for all the details and protocols of garments to ensure that all information will be transferred properly to makers overseas
- Implementation of all testings , labeling and packing instructions.
Senior Production Coordinator
NTD Apparel Inc
01.2011 - 01.2018
- Handles all production for Active wear, Sleepwear, Intimates (underwear) , Ladies, Sweaters, Sportswear and Infants wear
- Close contacts with the sales team and the designer for proper implementations of each style order
- Going through tech packs and leading the maker to proper execution of each order
- Executions of all the lab dips, s/off and aop s/off approvals
- Handles all the submission to the buyer and communication
- Dealing with buyers , WM, TJX,SEARS,WINNERS, ARDENE,GT, AUBAINERIE customers for all import programs
- Preparing all the submissions for buyer’s approval
- Calling out for all the issue’s and cost related issue on the tech pack and boards to ensure proper execution of orders
- Deals with fit technicians regarding fitting at pp and production stage
- Closely monitoring of pp sample, ad sample, production sample
- Present at the Fitting stage to see if there are issue’s or adjustments for production
- In charge of all labeling and wash care instructions
- Making sure standards and quality are being met
- Go through CTL, lead and flammability test reports for all categories
- Daily overseas communication to ensure on time delivery
Gold Delights Inc
01.2008 - 01.2010
- Bake shop, Pastry and Restaurant
- Fabric Sourcing and Development
Administrative Manager/Traffic Controller
Como Fred David
01.2006 - 01.2008
- Responsible for running the department
- Sourcing fabrics on different kinds and qualities based on the swatch given by the customer
- Handle all the developmental samples from start to finish
- Making sure that every quality and fabrics are in for “Market Week”
- Communicating with our supplier in china pertaining to ongoing orders especially sample orders for each month market week, via email and telephone communications
- Preparing swatches, lab dips, handlooms, strike-offs to all our designers and sales coordinator
- Giving instructions to our makers what to proceed and how to process a certain fabric, designs and color ways
- Responsible for all the deliveries of fabric and if there is a problem informing right away the person involve in the order
- Checking if production samples that we received are in correct color way, screens, and layout of designs
- Advising all departments; prices, content, constructions, width and weight of the fabric so that they can implement the correct information’s when doing cost sheets
- Guiding all the salespeople about fabric qualities that we are running
- How it is made and what process to achieve the kind of quality that they want
- Giving knowledge to them of what is solid, printed, yarn dye, what is knit fabric and what is woven
- What kind of dyeing they use on some of the fabric
- Embroidery and pigment printing as well
- Advance knowledge of all the designs and colors that we are developing for the next season
- Assisting all the needs of our outside customers pertaining to their orders
- Organizing all the Designs
- Follow up of payments for the mill’s pertaining to the sample order and production orders.
Traffic Controller
Rich Textiles Inc
01.2002 - 01.2006
- Processing all the orders from sending swatches, giving instructions to factories, making the po’s and monitoring every order in the house
- Constant communications with factories in China, Taiwan, Korea pertaining to the daily business
- Sending out the lab dips, handlooms, strike-offs to the buyer as soon as we received
- Sourcing and Development of new fabrics
- Full knowledge on all kinds of fabric in order to avoid giving wrong information to the factory
- Constant communication with customers the updated data pertaining to orders and fabric developments
- Familiar with garment aspects, sending all the specifications, labels, hangtags, content labels, instructing what to put on the plastic bag, hanger size, sample garment, zippers, buttons etc and making sure that the mill will follow our instructions to make a perfect garment to present to customers
- Getting all the original documents after shipments
- Clearing the goods thru freight forwarder and customs broker
- Monitoring the etd and eta of goods
- Making payroll every week, payables, receivable, and month end report as well as yearly report to give to our account
- Issuing debit notes to makers
- Letter of credit and wire transfers payments
- Business Travel opportunity to gain more knowledge about fabrics (Paris) and new garment style that will be out in the market
Administrative
Tex-Mode Inc
01.1998 - 01.2002
- Duties
- Constant communication with the fabric makers
- Processing the orders
- Accounting work preparing financial statements per month , payroll, receivables and payables
- Sending swatches to the fabric makers and making sure that it is properly met
- Tracking shipments and clearing it thru customs broker and freight forwarder
- Typing all the emails
- Recording of all the orders and issuing debit notes
Sales Assistant
SMD Corp
01.1997 - 01.1998
- Picked orders and filled-up picking slips
- Packed order picked and prepared for shipment
- Arranged stock in the store
- Ticketing and labeling of goods for new items delivered at the store.
General Bookeeper
Lipa City Development Bank
01.1992 - 01.1997
- Handles all the accounts at the bank and customers
- In charge of all Financial Statements , Bookkeeping, Time Deposits , and bank daily transactions
- Customer service
Education
Bachelor of Science - Business Administration, Management
Philippine School of Business Administration
Skills
- Computer and Other skills
- Microsoft Outlook
- Momentis
- Bluecherry
- Microsoft Word
- Microsoft Excel
- Basic knowledge in Illustrator
- Walmart Retail Link
- APLUS – Wm online sample portal
- Kroger 1 World Sync System
- F21 MVE System
- REITMANS GXS System
Timeline
Customer Service Manager
RAND ACCESSORIES
11.2022 - Current
Sales Coordinator/Merchandising
LAMOUR INC
11.2020 - 11.2022
Merchandiser/Sales Coordinator
JAMMERS INC
01.2019 - 01.2020
Technical Dept Supervisor
JAMMERS INC
01.2018 - 01.2019
Senior Production Coordinator
NTD Apparel Inc
01.2011 - 01.2018
Gold Delights Inc
01.2008 - 01.2010
Administrative Manager/Traffic Controller
Como Fred David
01.2006 - 01.2008
Traffic Controller
Rich Textiles Inc
01.2002 - 01.2006
Administrative
Tex-Mode Inc
01.1998 - 01.2002
Sales Assistant
SMD Corp
01.1997 - 01.1998
General Bookeeper
Lipa City Development Bank
01.1992 - 01.1997
Bachelor of Science - Business Administration, Management
Philippine School of Business Administration
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