Mariuxi Sanchez
North York,ON
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
10
10
years of professional experience
Work History
Teller/Customer Service
Bank of Pichincha
Ecuador, Ecuador
03.2003 - 01.2005
- Cash checks after ensuring that signatures are valid
- Verify cashier's checks
- Sort file and record deposit slips
- Provide information to clients regarding bank service
- Manage specialized services such as saving and checking accounts
- Ensure that the cash drawer is balanced and maintained at all times
- Perform end of the day recap of money and bank slips
- Stamp receipts and verify that the customer is who or she claims to be, compare signatures, photos and ID to verify customers
- Gather requirements from customers during their transaction and provide solutions based on their needs
- Balancing cash assigned to the teller station daily and completing the closing transactions.
Customer Service Representative
Citibank
Ecuador, Ecuador
04.2000 - 04.2001
- Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience
- Complete financial transactions such as deposits, withdrawals, bills payments and/or other account transactions for customers in an accurate and efficient manner
- Ensure customer problems are handled appropriately, escalating issues when necessary
- Proactively demonstrate lobby leadership in the customer lounge, help and advice area in self-serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive “First Impression” by greeting and engaging customers in a range of sales, service and informational conversation.
Administrative Assistant
COLGATE PALMOLIVE DISTRIBUTOR “NOVAVENTAS”
Ecuador, Ecuador
03.1995 - 02.1998
- Answered telephone and electronic enquiries and forwarded telephone calls and messages to appropriate person
- Greeted visitors, determine nature of dealing and send visitors to correct person
- Compiled data, statistics and supplementary information to maintain research activities
- Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage
- Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices
- Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
- Scheduling and coordinating meetings, interviews, events and other similar activities
- Sending out and receiving mail and packages
- Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
- Sending faxes
- Managing files
- Address resident concerns in accordance with company policies
- Performing multifaceted general office support
- Sending and receiving forms for the company.
Education
Business Technology -
Emery Collegiate Institute Adults LC, North York ON
11.2023
Business Administration and Accounting -
Technological T&T Centre, Ecuador
02.1995
Skills
- Excellent Communication Skills
- Quick Learner
- Microsoft Office: Word/Excel
- Cultural Understanding
- Multitask
- Teamwork Player
- Empathy
- Integrity
- Customer service understanding
- Patient engagement and service
Languages
- English
- Spanish
Training
- YWCA, Customer Service and Cash Register Certificate, 2013
- SECAP, Human Resource & Customer Service, 1994
Timeline
Teller/Customer Service
Bank of Pichincha
03.2003 - 01.2005
Customer Service Representative
Citibank
04.2000 - 04.2001
Administrative Assistant
COLGATE PALMOLIVE DISTRIBUTOR “NOVAVENTAS”
03.1995 - 02.1998
Business Technology -
Emery Collegiate Institute Adults LC, North York ON
Business Administration and Accounting -
Technological T&T Centre, Ecuador
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