Mariusz Bak
Toronto
Summary
Dynamic professional with a proven track record at MLSE, enhancing customer satisfaction and retention through collaborative leadership and service quality management. Skilled in multitasking, organization, and effective problem resolution, adept at fostering team unity and elevating service standards. Achieved premium service accolades by implementing innovative training and service procedures.
Overview
8
8
years of professional experience
Work History
Service Manager
MLSE
09.2024 - Current
- Coordinated the open of a new premium event space club between MLSE and Pinnacle Caterers.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Implemented training protocols and service procedures to ensure a space worthy of ultra premium pricing
Server
Harbour 60 Steakhouse
08.2017 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Butler
CSG
07.2024 - 08.2024
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
Education
Diploma - Business Management - Financial Services
Humber College
Toronto, NoneBachelor of Arts - Economics - Management in Industry And Finance
University of Guelph
Guelph, NoneSkills
- Multitasking and organization
- Collaborative Team Leadership
- Service quality management
- Proactive and forward looking
- Effective Problem Resolution
Languages
English
Native or Bilingual
French
Professional Working
Polish
Native or Bilingual
Interests
- Cooking
- Gardening
- Backpacking and Hiking
- Gym Workouts
- Wine Tasting
- DIY and Home Improvement
Timeline
Service Manager
MLSE
09.2024 - Current
Butler
CSG
07.2024 - 08.2024
Server
Harbour 60 Steakhouse
08.2017 - Current
Diploma - Business Management - Financial Services
Humber College
Bachelor of Arts - Economics - Management in Industry And Finance
University of Guelph
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