Marius Ngenzi
St. John's,NL
Summary
Results-driven professional with extensive experience in business analysis, project management, and strategic planning. Proven expertise in analyzing complex systems, optimizing workflows, and leveraging data-driven insights to enhance operational efficiency and decision-making
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Services Agent (Benefits & Assessment Department)
Canada Revenue Agency
St. John’s, Canada
03.2022 - Current
- Analyzed customer inquiries about federal benefits and tax processes, interpreting policies and procedures to identify optimal solutions and ensure client clarity
- Conducted detailed root cause analysis to resolve complex client issues, collaborating with cross-functional teams and end-users to address online account access challenges, payment discrepancies, and other system-related concerns
- Maintained comprehensive case documentation and ensured data integrity through meticulous data entry and verification processes, supporting accurate reporting and decision-making
- Applied business analysis techniques to reconcile cash flows, calculate payments, and facilitate transfers for federal benefit programs, ensuring compliance with policies and enhancing operational efficiency
DevOps / Cloud Engineer
CloudSpace Academy
Remote
08.2022 - 08.2023
- Company Overview: Boot Camp
- Applied Agile frameworks to automate workflows and optimize system configurations, leveraging AWS and CI/CD tools to deliver iterative improvements and ensure rapid deployment cycles
- Designed and implemented cost-efficient, fault-tolerant systems within an Agile environment, incorporating continuous feedback to enhance data accuracy and system reliability
- Documented workflows and processes in alignment with Agile principles to facilitate knowledge sharing, foster team collaboration, and support continuous improvement initiatives
- Boot Camp
Business Strategy Associate
Social Fabric Institute
St. John’s, Canada
04.2021 - 08.2023
- Demonstrated project management expertise by leading process optimization initiatives, reviewing organizational financial plans, and streamlining workflows to enhance operational efficiency
- Conducted strategic planning by analyzing operational challenges, identifying areas for improvement, and recommending solutions that optimized resource allocation and elevated customer satisfaction
- Collaborated with cross-functional teams to improve reporting accuracy and documentation processes, ensuring alignment with organizational goals and delivering measurable outcomes
- Synthesized, prepared, and edited presentation content for clients to effectively communicate business strategies
Education
Master of Business Administration (MBA) -
Memorial University of Newfoundland
St. John’s, NL04.2021
Bachelor of Science - International Business Administration
United States International University-Africa
Nairobi, Kenya08.2013
CloudSpace Academy Training Bootcamp -
CloudSpace Academy
Skills
- Government Case management platforms
- Account Reconciliation
- Payment Processing
- SAP Customizing
- Troubleshooting
- Process Automation
- CI/CD Pipelines
- AWS CloudFormation
- Ansible
- Docker
- CloudWatch
Certification
- AWS Certified Solutions Architect Associate, 2023
- AWS Certified Cloud Practitioner, 2023
Languages
- English, Fluent
- Swahili, Fluent
- French, Intermediate
Key Qualifications
- Financial Expertise: In-depth understanding of financial processes, including cash management, payment processing, account reconciliation, and transaction matching.
- Analytical Problem-Solving: Skilled in process optimization, issue replication, and innovative solution development.
- Customer Orientation: Strong ability to understand and address customer needs, asking precise questions to gather essential information and deliver tailored solutions.
- Technical Acumen: Experienced in troubleshooting, configuring, and supporting financial/ERP applications, with expertise in AWS tools and process automation.
- Team Collaboration: Proven success in cross-departmental teamwork, ensuring seamless communication and issue resolution.
Timeline
DevOps / Cloud Engineer
CloudSpace Academy
08.2022 - 08.2023
Client Services Agent (Benefits & Assessment Department)
Canada Revenue Agency
03.2022 - Current
Business Strategy Associate
Social Fabric Institute
04.2021 - 08.2023
Master of Business Administration (MBA) -
Memorial University of Newfoundland
Bachelor of Science - International Business Administration
United States International University-Africa
CloudSpace Academy Training Bootcamp -
CloudSpace Academy
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