Marium Rehman
Ottawa
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Costco Wholesale
11.2024 - 12.2024
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Dymon Storage
05.2024 - 10.2024
- Represent core values, demonstrate a customer centric approach with the ability to develop relationships.
- Take pride in the appearance of the store (stocking, sweeping, dusting) to ensure that the facility is always well maintained and appropriate for guests.
- Exhibit outstanding communication skills to uncover customer’s needs and assist them in purchasing the right solutions.
- Performing and documenting routine inspection and cleanliness of the store.
Customer Service Representative
Mid-East Food Centre
01.2024 - 04.2024
- Handle cash, credit or check transactions with customers.
- Scan goods and collect payments.
- Answer customers' questions and get a manager if answer doesn't solve the issue.
- Greet customers when entering or leaving establishment.
Customer Service Representative
The Children's Place
10.2023 - 01.2024
- Aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks.
- Greet and acknowledge customers while providing the appropriate level of service.
- Maintain appropriate stock levels and ensure that all sizes and styles are represented.
- Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements.
Customer Service Representative
Walmart Supercentre
04.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Stocks shelves with various types of merchandise and rotated stock as per merchandising plans.
- Worked in the electronics department to pick online orders using the pallets for boxes; engages with customers, solves
issues and cleans around the department.
Front Desk Receptionist
We Care Rehab Clinic
04.2021 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
High School Diploma -
Bishop Reding Catholic Secondary School
1120 Main St E, Milton, ON L9T 6H706-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Costco Wholesale
11.2024 - 12.2024
Customer Service Representative
Dymon Storage
05.2024 - 10.2024
Customer Service Representative
Mid-East Food Centre
01.2024 - 04.2024
Customer Service Representative
The Children's Place
10.2023 - 01.2024
Customer Service Representative
Walmart Supercentre
04.2021 - 08.2023
Front Desk Receptionist
We Care Rehab Clinic
04.2021 - 07.2023
High School Diploma -
Bishop Reding Catholic Secondary School
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