Maritza Perez
Santa Ana
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
TJ Max Homegoods
10.2025 - Current
- Engaged customers by offering tailored product recommendations to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment.
- Processed sales transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Trained new associates on customer service protocols and store procedures to enhance team performance.
- Analyzed customer feedback to identify trends, improving service delivery and product offerings.
Shift Lead
The Halal Guys
04.2022 - 10.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Collaborated with management to develop strategies for improving overall store operations.
Ticket Seller
OC Fair & Event Center
06.2022 - 07.2022
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Maximized revenue by upselling additional services or promotional packages when appropriate.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Segerstrom High School
Santa Ana, CASkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Certification
- BLS certification
- Food Handler
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
TJ Max Homegoods
10.2025 - Current
Ticket Seller
OC Fair & Event Center
06.2022 - 07.2022
Shift Lead
The Halal Guys
04.2022 - 10.2025
High School Diploma -
Segerstrom High School