Maritza Montoya
San Bernardino
Summary
Dynamic professional with a proven track record at Low Cost Interlock, adept in customer service and data entry. Skilled in resolving complex issues, enhancing customer satisfaction, and maintaining meticulous records. Excelled in bilingual communication and problem resolution, significantly contributing to team success and operational efficiency.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Low Cost Interlock
10.2022 - 10.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
- Answered daily e-mails
Signature Verification
San Bernardino County Registrar Of Voters Office
04.2022 - 06.2022
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure
- Created complete design requirements, verification plan and user guides.
- Ensured accuracy in recordkeeping through meticulous data entry and verification procedures.
Lead
Burlington Coat Factory Distribution Center
01.2014 - 08.2018
- Managed team performance by training, mentoring, disciplining, and motivating employees
- Instructed a team of members meeting production goals
- Answered daily e-mails and directed daily team meeting’s
- Onboarded new team members and coached personnel in marketing tasks.
Manager
El Pollo Loco
05.2007 - 02.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Colton High School
Colton, CA05.2007
Skills
- Bilingual
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Customer complaint resolution
- Complaint handling
- Call control
- Live chat support
- Payment processing
- Inbound customer service
- Billing inquiries
- Typing speed
- Information verification
- Information updates
- Documentation and reporting
- Multitasking and organization
- Verbal and written communication
- Phone etiquette
- Computer proficiency
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Agent
Low Cost Interlock
10.2022 - 10.2024
Signature Verification
San Bernardino County Registrar Of Voters Office
04.2022 - 06.2022
Lead
Burlington Coat Factory Distribution Center
01.2014 - 08.2018
Manager
El Pollo Loco
05.2007 - 02.2012
High School Diploma -
Colton High School
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