M A R I T Z A M A R T I N E Z
Clinical Specialist
Rialto
Summary
Driven Capital Clinical Specialist of 2 years with passion in adding clinical education and excitement to improve the quality of life for patients. Assists in closing deals with the knowledge gained in my 4 years in the medical device industry, as I strive to be an asset to your team.
Overview
4
4
years of professional experience
Work History
CAPITAL SPORTS CLINICAL SPECIALIST - WEST
DePuy Synthes Orthopaedics
07.2023 - Current
- Support the completion of the Capital Team’s sales goals by assisting in execution of business plans with new and current customers, using my experience with our product portfolio and customer familiarity
- Provide guidance to surgeons, nurses, scrub techs, etc. on proper utilization of all components of our PureVue Towers, their accessories, and accompanying disposables by conducting an in-service to all staff prior to usage and assisting in the operating room pre-, intra-, and postoperatively
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented customer feedback system to inform product development.
- Troubleshoot through high-stress situations in the operating room, perform field upgrades and manage customer requests by applying my clinical expertise on our PureVue Tower
- Persist with customer support by travelling throughout the west region and attending cases to ensure that our equipment is functioning as expected and answering any questions or concerns the customer may currently have
- Inform Capital Sales Consultants, ASC’s, or Manager on potential business opportunities and connect them with the account’s point of contact
- Optimize the customer’s usage with our products by analyzing the performance of our equipment from previous experiences, procedural circumstances, and feedback
- Follow all policies of the accounts visited and of a J&J MedTech Capital Specialist to stay compliant
- Recognize the customer’s preferences and requirements to maintain customer satisfaction when given a new product to work with by acknowledging competitors’ product portfolio
- Develop relationships with Regional Managers and Mitek Sales Consultants to assemble all applicable parties to the account in order to stay informed on opportunities and evaluations
- Monitor the movement of our products all over the country to ensure destinations are reached
- Maintain up-to-date credentialling to stay readily available for a visit to an account
- Contribute to the Sports Capital Team with my assistance in other regions of the country for evaluations and trials when they need it
ASSOCIATE SALES REP
IQVIA - DePuy Synthes MITEK
11.2022 - 05.2023
- Cooperatively, with Sales Rep, exceeded last year’s monthly performances by over 100% (Jan 137% growth, Feb 160% growth, March 155% growth)
- Provided clinical and customer support in hospitals and procedures, while ensuring customer service, product knowledge of the highest level, technical expertise, and sales logistics to reach monthly/ yearly quota
- Guided surgeons in the operating room by providing clinical and technical support of orthopedic surgical cases
- Built relationships with physicians and all of hospital staff
- Troubleshooted and applied independent judgment to respond to physician needs and address customer requests
- Verbalized to scrub techs the formation, utilization, and sequence of instrumentation, devices, and implants preoperatively and intraoperatively
- Handled implant orders and billing of facilities
- Gathered trays, proper equipment and back - ups necessary for each case depending on surgeon preferences
- Independently covered several cases to maximize customer service
- Maintained Operating Room, Sterile Processing Department, and hospital policies
- Tracked distribution of equipment and assets throughout the Inland Empire facilities and Sales Reps ensuring product availability
- Attended monthly team meetings to discuss and share tips/ pearls and adversities with Reps in other territories
SALES SUPPORT SPECIALIST
Pacific Surgical Distribution Medical
01.2022 - 08.2022
- Grasped the science and selling points of the SpinalPak, OrthoPak, and BHS devices
- Conducted sales outreach to select accounts in the Inland Empire with the goal of scheduling a sales call for the Sales Rep to meet with physicians
- Demoed the application of bone stimulators as needed to patients, explained the basic science behind the technology, and followed up after a couple weeks to provide the best customer service
- Attended monthly Journal Club and Sales meetings with the team to continuously improve our performances
Education
Bachelor of Science - Ortho Recon/ Trauma, Biologics, and Spine
MEDICAL SALES COLLEGE
05.2021
Bachelor of Science - Biology
CALIFORNIA STATE UNIVERSITY OF NORTHRIDGE
05.2019
Timeline
CAPITAL SPORTS CLINICAL SPECIALIST - WEST
DePuy Synthes Orthopaedics
07.2023 - Current
ASSOCIATE SALES REP
IQVIA - DePuy Synthes MITEK
11.2022 - 05.2023
SALES SUPPORT SPECIALIST
Pacific Surgical Distribution Medical
01.2022 - 08.2022
Bachelor of Science - Biology
CALIFORNIA STATE UNIVERSITY OF NORTHRIDGE
Bachelor of Science - Ortho Recon/ Trauma, Biologics, and Spine
MEDICAL SALES COLLEGE