Maritza Hernandez
Fontana
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Financial Counselor
Redlands Community Hospital
05.2019 - Current
- Assisted patients with understanding financial obligations and payment options.
- Educated patients on benefits eligibility and potential financial assistance programs.
- Collaborated with healthcare providers to streamline billing processes and patient inquiries.
- Utilized electronic health record systems to track patient accounts and financial interactions.
- Developed educational materials to enhance patient knowledge of financial responsibilities.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
Patient Health Navigator
Loma Linda University Children's Hospital
11.2005 - 09.2023
- Led patient care coordination, improving access to healthcare services.
- Developed personalized health plans with multidisciplinary teams for optimal patient outcomes.
- Mentored junior navigators in patient engagement and advocacy best practices.
- Implemented process improvements to streamline patient intake and assessment procedures.
- Guided patients through complex healthcare systems, enhancing their understanding of available resources.
- Managed customer inquiries through phone, email, and chat to ensure prompt resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Medical Assistant Diploma - Medical
United Education Institute
Ontario, CASkills
- Medicare expertise
- Patient registration
- Insurance verification
- Medical terminology
- HIPAA compliance
- Punctual and hardworking
- Time management
- Attention to detail
- Multitasking
- Referrals ICD-9 and CPT codes
- Calm and effective under pressure
Certification
- MAB Certificate, Redlands Community Hospital - May 2025
Languages
Spanish
English
Timeline
Patient Financial Counselor
Redlands Community Hospital
05.2019 - Current
Patient Health Navigator
Loma Linda University Children's Hospital
11.2005 - 09.2023
Medical Assistant Diploma - Medical
United Education Institute