Maritza Briseno
Pacoima
Summary
Adept at incident prioritization and fostering teamwork, I significantly enhanced operational efficiency at the Automobile Club of Southern California. My leadership in technological upgrades and development of dispatch policies streamlined response times, while my adaptability ensured high customer satisfaction and team performance metrics, showcasing a blend of hard and soft skills crucial for dynamic environments.
Developed problem-solving and critical-thinking skills in high-pressure dispatch environment. Proven ability to manage multiple tasks and coordinate effectively with team members and external partners. Looking to transition into new field, leveraging these skills to contribute positively in dynamic and collaborative workplace.
Overview
17
17
years of professional experience
Work History
Emergency Roadside Dispatcher
Automobile Club of Southern California
07.2022 - 11.2024
- Contributed to the development of dispatch center policies and procedures that improved overall operational effectiveness.
- Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
- Played an integral role in implementing technological upgrades within the dispatch center that resulted in improved efficiency and reduced response times.
- Collaborated with management to develop new strategies for improving overall dispatch efficiency and effectiveness.
- Contributed to team success by consistently meeting or exceeding performance metrics related to call handling time, customer satisfaction, and resource allocation.
Emergency Roadside Specialist
Automobile Club of Southern California
03.2013 - 07.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Leadership Development Supervisor
Automobile Club of Southern California
09.2016 - 02.2018
- Provided technical guidance and support to team members.
- Developed and evaluated solution options to build consensus and drive quality solutions.
- Led development teams in building system, data and application-level interfaces and functional relationships.
- Supported the growth and development of team members by setting clear expectations, providing regular feedback, and establishing opportunities for skill-building and career advancement.
- Maximized team performance through regular performance evaluations, constructive feedback sessions, and recognition of individual accomplishments.
Retail Sales Supervisor
Jcpenney
11.2009 - 07.2012
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
Sales Associate
Jcepnney
10.2007 - 11.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Liberal Arts: Social Science
Los Angeles Mission College
Sylmar, CA06-2012
Skills
- Incident prioritization
- Multitasking Abilities
- Emergency procedures
- Adaptability and flexibility
- Data entry
- Service coordination
- Dispatch software
- Stress tolerance
- Teamwork and collaboration
- Problem-solving
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Emergency Roadside Dispatcher
Automobile Club of Southern California
07.2022 - 11.2024
Leadership Development Supervisor
Automobile Club of Southern California
09.2016 - 02.2018
Emergency Roadside Specialist
Automobile Club of Southern California
03.2013 - 07.2022
Retail Sales Supervisor
Jcpenney
11.2009 - 07.2012
Sales Associate
Jcepnney
10.2007 - 11.2009
Associate of Arts - Liberal Arts: Social Science
Los Angeles Mission College
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