Maritsa Chappell
Madera
Overview
4
4
years of professional experience
Work History
Pharmaceutical Sales Representative
walmart pharmacy
Madera
04.2025 - 07.2025
- Managed inventory of prescription medications and over-the-counter products.
- Collaborated with pharmacy team to ensure optimal customer service.
- Developed and maintained relationships with healthcare professionals in the area.
- Assisted customers in understanding medication usage and side effects.
- Performed ongoing review of customer accounts to ensure satisfaction with products and services offered.
- Resolved any customer complaints or issues in an efficient manner.
- Analyzed data from customer feedback surveys to identify areas of improvement in our offerings.
- Managed prescription refill requests and processed insurance claims accurately.
- Maintained compliance with pharmacy regulations and safety protocols diligently.
- Observed pharmacy technicians in the preparation of medications.
- Maintained records of controlled substances and monitored inventory levels.
- Provided guidance on prescription refills when appropriate.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Educated healthcare providers on pharmaceutical products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Wimpy's Diner
Visalia
06.2022 - 08.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Sales Associate
Burlington
Visalia
04.2021 - 01.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
Administrative Intern
C Trust Staffing
Visalia
01.2021 - 02.2021
- Provided administrative support to staff members as needed.
- Answered incoming calls from customers or prospects and routed them to appropriate personnel.
- Greeted visitors at the front desk and provided assistance when necessary.
- Scheduled appointments for department heads with internal and external contacts.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scanned documents into digital formats for storage on shared drives or emailing purposes.
- Updated customer records in databases ensuring accuracy of information.
- Proofread documents prior to submission ensuring accuracy of content and formatting.
- Assisted in the preparation of reports, memos, letters, financial statements, and other documents.
Education
Some College (No Degree) - Computer Information Technology
Fresno City College
Fresno, CASkills
- Customer service
- Technical support
- Problem solving
- Database management
- Cybersecurity basics
- Team collaboration
- Time management
- Order taking
- Money handling
- Order packaging
- Sales transactions
- Cash handling
- Multitasking and organization
- Complex Problem-solving
- Cash handling and management
- Clear communication
- Cash register systems
- Cash handling expertise
- Product knowledge
- Gift card handling
- Refund handling
- Professionalism and courtesy
- Reliability and punctuality
- Cash register operation
- Reports and documents
- Payment processing
- Retail merchandising
- Health care knowledge
- Relationship building
- Call plans
- Customer relationship management
- Goal oriented
Languages
2
Languages
Spanish
Professional
Timeline
Pharmaceutical Sales Representative
walmart pharmacy
04.2025 - 07.2025
Cashier
Wimpy's Diner
06.2022 - 08.2022
Sales Associate
Burlington
04.2021 - 01.2022
Administrative Intern
C Trust Staffing
01.2021 - 02.2021
Some College (No Degree) - Computer Information Technology
Fresno City College