Marites Tundayag
Ramos,Tarlac
Summary
To obtain a challenging and responsible position which will be effectively utilized my acquired skills, experiences, education, abilities and knowledge with an organization offering professional growth and advancement.
High standard for customer service and adherence to company system and procedure. Possess excellent organizational, leadership and management skills. Flexible and has the ability to work efficiently with less supervision. Possess an effective relationship building and communication skills.
Experienced with team management, customer service, and operational efficiency in F&B settings. Utilizes strategic planning and process optimization to enhance service quality. Track record of maintaining high standards and ensuring guest satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
F&B Supervisor
Holiday Inn
02.2016 - 01.2021
- Company Overview: Hotel, Abu Dhabi
- Providing, mentoring, coaching and regular feedback to help manage conflict and improve team performance
- Promote teamwork and quality service through daily communication and coordination
- Preparing annual budget and work achieving the budget by monitoring and controlling the outlets operations by considering revenue and expenditure
- Identifies sales opportunities to enhance revenue by driving promotions that deliver great dining experiences for the guest at a good value
- Effectively managing staffing costs by preparing efficient work schedules in line with legal requirements
- Ensuring all credit and financial transactions are handled in a secure manner
- Establish and achieve quality and guest satisfaction goals by responding in a courteous and prompt manner, identifying and meet the customer expectations and build on guest loyalty
- Own all guest communications and responses and ensure appropriate service recovery procedures are established and delivered to meet total guest satisfaction
- Participate in and maintain system-wide food and beverage marketing programs and promotions by monitoring local competitors and industry trends
- Conducting proper food and beverage inventory by determining minimum and maximum stocks
- Ensuring the security and proper storage of food and beverage products, replenish supplies in a timely and efficient manner while minimizing waste
- Ensuring all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
- Hotel, Abu Dhabi
F&B & Banquet Operation in Charge
Holiday Inn
02.2008 - 01.2016
- Company Overview: Hotel, Abu Dhabi
- Responsible for the service, coffee lounge and bar operation of the outlet
- Responsible for guiding all service and bar personnel assigned in the outlet, in the performance of their duties and responsibilities
- Responsible for directing all efforts in the service and bar to achieve the financial goals of the outlet
- Responsible for the consistent follow up in the implementation of the Policies and Procedures in operating the outlet
- Responsible for checking the sufficiency of operating equipment and supplies for service and lounge
- Responsible for maintaining the sanitation standards in the outlet assigned
- Responsible for providing functional assistance to the staff during peak periods
- Responsible for scheduling sufficient manpower in the outlet to suit volume of business
- Responsible for maintaining a clean and wholesome ambiance in the outlets, controlling room temperature, ventilation and lighting effects
- Responsible for the Outlet's operation in the absence of the Outlet Manager
- Hotel, Abu Dhabi
F&B Captain
El Sombrero
06.2014 - 08.2015
- Company Overview: Mexican Restaurant
- Responsible for guiding the hostess, waiter/waitress and bus boy/girls in the performance of their jobs
- Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet's operation
- Responsible for the over-all sanitation and cleanliness of the outlet during the shift
- Responsible for the proper maintenance and good working order of all equipment, furniture and fixtures in the outlet
- Responsible for consistently implementing the service standards and operating procedures in the outlet
- Responsible for ensuring sufficiency of manpower in each shift
- Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel
- Mexican Restaurant
F&B Captain
Beach Comber Bar & Restaurant
04.2012 - 06.2014
- Responsible for guiding the hostess, waiter/waitress and bus boy/girls in the performance of their jobs
- Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet's operation
- Responsible for the over-all sanitation and cleanliness of the outlet during the shift
- Responsible for the proper maintenance and good working order of all equipment, furniture and fixtures in the outlet
- Responsible for consistently implementing the service standards and operating procedures in the outlet
- Responsible for ensuring sufficiency of manpower in each shift
- Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel
F&B Waitress
Beach Comber Bar & Restaurant
05.2010 - 04.2012
- Serves food and beverage to guest according to prescribed service standards and procedures of outlet with emphasis on speed and accuracy
- Cleans and maintains equipment, tools, fixtures, service area in station assigned
- Prepare mixes and serves alcoholic and non-alcoholic drinks
- Knowledgeable of the different types of wines/spirits and its proper service
- Performs any other duties assigned by immediate superior which leads to guest satisfaction and profit for the Hotel
F&B Waitress
El Paradiso
10.2009 - 05.2010
- Company Overview: Fine Dining Restaurant
- Serves food and beverage to guest according to prescribed service standards and procedures of outlet with emphasis on speed and accuracy
- Cleans and maintains equipment, tools, fixtures, service area in station assigned
- Prepare mixes and serves alcoholic and non-alcoholic drinks
- Knowledgeable of the different types of wines/spirits and its proper service
- Performs any other duties assigned by immediate superior which leads to guest satisfaction and profit for the Hotel
- Fine Dining Restaurant
Waitress
Raj Diar Restaurant
12.2005 - 03.2006
Sales Clerk
Middle East Supermarket
10.2005 - 12.2005
Education
Essential Food Safety -
Holiday Inn
06.2017
CTH in Hospitality Leadership (QCF) -
Sheraton
08.2007
Bachelor of Science - Elementary Education, Agricultural Technology and Home Economics
04.2001
Bachelor of Science - Education
Tarlac Agriculture University
Camiling, Tarlac04-2001
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Micros
- Infrasys
- Symphony systems
- Food and beverage operations
- Scheduling staff
- Sanitation standards
- Food presentation
- Micros system
- Infrasys system
- Symphony system
Certification
- Essential Food Safety, 06/01/17, Holiday Inn, Abu Dhabi
- CTH in Hospitality Leadership (QCF), 08/01/07, Sheraton, Abu Dhabi
- Food & Beverage Service Culture, 01/01/17
- HACCP (Hazard Analysis Critical Control Points), 06/01/05, Al Diar Capital Hotel
Personal Information
- Date of Birth: 02/13/80
- Nationality: Filipino
- Marital Status: Married
Languages
English
Full Professional
Timeline
F&B Supervisor
Holiday Inn
02.2016 - 01.2021
F&B Captain
El Sombrero
06.2014 - 08.2015
F&B Captain
Beach Comber Bar & Restaurant
04.2012 - 06.2014
F&B Waitress
Beach Comber Bar & Restaurant
05.2010 - 04.2012
F&B Waitress
El Paradiso
10.2009 - 05.2010
F&B & Banquet Operation in Charge
Holiday Inn
02.2008 - 01.2016
Waitress
Raj Diar Restaurant
12.2005 - 03.2006
Sales Clerk
Middle East Supermarket
10.2005 - 12.2005
CTH in Hospitality Leadership (QCF) -
Sheraton
Bachelor of Science - Elementary Education, Agricultural Technology and Home Economics
Essential Food Safety -
Holiday Inn
Bachelor of Science - Education
Tarlac Agriculture University
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