Marites Magat
Claresholm,AB
Summary
Dynamic administrative professional with a proven track record at Metropolitan Bank & Trust Company, excelling in customer engagement and detail-oriented data management. Recognized for streamlining loan processing, enhancing efficiency, and fostering strong team collaboration. Proficient in document management and committed to delivering exceptional service while maintaining confidentiality and compliance.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Meadow Creek Sausage and Meat Ltd
05.2024 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Department Head
Metropolitan Bank & Trust Company
07.2016 - 11.2023
- Handle the team for day-to-day loan releases, renewal transactions and loan payments.
- Streamlined loan processing procedure which significantly reducing turn-around time for loan approvals.
- Review and update loan policies to reflect current best practices, ensuring operational excellence.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Improved department operations by capturing numerous opportunities to streamline processes thru different projects for the Department
- Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful transactions and projects.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Implemented staff training programs that enhanced skills and increased overall productivity within the department.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cluster Head
Metropolitan Bank & Trust Company
03.2014 - 06.2016
- Ensure smooth flow of day-to-day loan transactions such as loan releases and payments.
- Directly reports to the Department Head.
- Enhanced team collaboration by implementing effective communication strategies and regular meetings.
- Increased employee engagement levels through transparent communication, recognition programs, and career development opportunities.
- Ensured compliance with company's regulations and corporate policies by maintaining a robust internal control environment.
- Built a culture of excellence within the team by setting clear expectations, providing regular feedback, and celebrating success.
- Streamlined operations for increased efficiency by analyzing and optimizing cluster processes.
- Implemented innovative solutions to complex problems, resulting in improved processes and increased productivity.
- Evaluated performance metrics regularly to identify areas for improvement of the team.
- Used problem-solving and issue-resolution skills to promptly and successfully address day-to-day challenge in the workplace.
- Reviewed daily schedules and streamlined processes.
Loan Officer
Metropolitan Bank & Trust Company
03.2012 - 02.2014
- Meticulously reviewed clients documentation, ensuring accuracy and completeness prior to approval of loan releases, renewals and payments.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Proactively identified solutions for customers experiencing credit issues.
- Collaborated with underwriting team to expedite loan approvals, meeting customer expectations for quick service.
Loan Processor
Metropolitan Bank & Trust Company
02.2007 - 02.2012
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Reduced processing time for loan applications by implementing an organized filing system.
- Optimized loan processing workflows, enabling team to handle higher volume of applications without compromising quality.
- Improved customer satisfaction by providing timely updates and clear communication throughout loan application process.
- Facilitated training sessions for new staff on loan processing procedures, improving team efficiency and accuracy.
Communications Coordinator
Metropolitan Bank & Trust Company
01.2001 - 01.2007
- Coordinate and assist branches and different units in the bank for the telecommunications lines request and concerns
- Built strong relationships and communicate with different telecommunication companies the requirements and needs of the company.
- Delivered clear, concise reports to senior leadership on the effectiveness of various communication strategies.
- Spearheaded employee training programs in effective communication techniques, elevating overall team performance.
- Coordinate with the billing department for any outstanding monthly dues and payment reversals.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
BBA - Major In Banking And Finance
New Era University
Quezon City, Philippines03-2000
Skills
- Customer engagement
- Detail-oriented data management
- Proficient in computer applications
- Administrative Support
- Effective Time management
- Document Management
- Critical thinking
- Office management
- Strong attention to detail
Languages
English
Full Professional
Timeline
Administrative Assistant
Meadow Creek Sausage and Meat Ltd
05.2024 - 04.2025
Department Head
Metropolitan Bank & Trust Company
07.2016 - 11.2023
Cluster Head
Metropolitan Bank & Trust Company
03.2014 - 06.2016
Loan Officer
Metropolitan Bank & Trust Company
03.2012 - 02.2014
Loan Processor
Metropolitan Bank & Trust Company
02.2007 - 02.2012
Communications Coordinator
Metropolitan Bank & Trust Company
01.2001 - 01.2007
BBA - Major In Banking And Finance
New Era University
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