Marita Gardener
North York,ON
Summary
Dedicated professional with meticulous customer service committed to providing high quality and excellent interpersonal skills.
Overview
21
21
years of professional experience
Work History
INSTRUCTOR - FOOD SERVICE WORKER
Evergreen College-Toronto, ON
07.2020 - Current
- Outline daily key task: Teaches and demonstrate information according to the weekly modules
- Role of the Food Service Worker
- Food Safety and Sanitation
- Customer Care and Communication
- Nutrition in Health Care
- Food Preparation and Kitchen Equipment
Director of Dietary Services
Sienna Living-Scarborough, ON
01.2023 - Current
- Member of the Canadian and Nutrition Management and the Home leadership team
- Direct the control of food costs, waste, and ordering
- Oversee the hiring, orientation, supervision and training of dietary staff
- Inspect for food supplies and determine what quantities of food should be reordered, communicate with the cook and Food Services Supervisor
- Ensure all MOHLTC and Public Health requirements are met
- Maintain excellent documentation systems
- Contribute to a home environment for residents that ensures the values of the home (LTC) maintained and upheld
- Ensure the preparation of meals according to the posted menu ensuring that all standards are met
- Conduct food quality audits, Oversee and assist with the quality dining experience for residents
- Coordinate the Resident Food Committee
- Work cooperatively with the registered dietitian to ensure that the clinical dietetic needs of residents are met
- Ensure that all dietary functions are performed in a clean, sanitary manner
- Communicate and collaborate with all staff members
FOOD AND NUTRITION SUPERVISOR
MEADOWS OF AURORA-Aurora, ON
06.2021 - 12.2023
- Canadian Society of Nutrition Management membership in good standing order
- Knowledgeable in Clinical Nutrition documentation and Therapeutic Nutrition
- Plan, Develop and Implement all dietary needs for Assisted Living in New Facility
- Responsible to ensures all patients have an appropriate daily menu in place for each meal service
- Create Therapeutic spread sheet according to menu
- Follows allergies, preferences, tolerances, and textural needs, relative to the daily food services menu
- Familiar with MOHLTC Regulations
- Verify selective menus from residents as per diet order and food preference
- Computer proficiency and experience using Microsoft Office
- Strong interpersonal and Customer service skills
- Supervise / coordinate staff on a daily basis
- Update resident nutrition status
- Conduct meal audits, cleaning and hygiene audits
- Responsible for training and orientation new staff
- Conducting occupational health and safety check points
- Scheduling
- Creates, organizes, maintain and track hard copy and electronic files accordingly
- Process, organizes and track new staff orientation and training packages
- Maintain and updates staff contact and personal information
- Knowledge of and demonstrate ability in corporate core competencies including customer service, communication, team work, initiative/self management and accountability, and flexibility/adaptability
- Be part of the Interview team
- Ordering and inventory of supplies
- Conduct in-service/staff education
- Familiar with POS.
Dietary/Cook Shift Leader
Sienna Senior Living
Scarborough
08.2003 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
- Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
- Followed standard recipes, menus and apportions according to established standards.
- Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Streamlined food production processes by organizing workstations and utilizing time-saving techniques.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
- Maintained a positive work atmosphere by addressing any conflicts or concerns in a proactive and professional manner.
- Managed food preparation for special events, ensuring diverse menu options that catered to varied dietary requirements.
- Achieved cost savings through careful ingredient selection, bulk purchasing, and minimizing waste.
- Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
- Upheld high standards of presentation for all meals served, contributing to an elevated dining experience for patients.
- Prepared food for special parties and groups.
- Increased customer satisfaction with personalized attention to individual dietary concerns or allergies during meal preparation.
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Conducted regular equipment maintenance checks to ensure optimal functionality and prevent downtime disruptions.
- Collaborated with dietitians to develop specialized menus for patients with specific dietary restrictions.
- Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards.
- Developed strong working relationships with suppliers, negotiating competitive pricing without compromising on quality ingredients.
- Continuously updated knowledge of industry trends, attending workshops or training sessions as needed to stay current with best practices in dietary cooking techniques.
- Improved patient satisfaction by tailoring meal plans according to dietary needs and preferences.
- Assisted in hiring and evaluating of new kitchen staff.
- Communicated with supervisor to discuss menu items, ingredients and nutritional values.
- Trained and supervised new kitchen staff on food preparation and safety protocols.
- Monitored food temperatures throughout preparation and serving process.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Followed proper procedures for use of government-provided commodities.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Education
DCS / DEC in NUTRITION MANAGEMENT -
ALGOQIN COLLEGE
12.2020
College certificate in Court Support Services -
Centennial College
07.2012
Skills
- Enthusiastic leader
- Excellent interpersonal and organizational skills
- Ability to speak, read and write English and to follow oral and written directions
- Understanding and empathy for the needs of seniors
Additional Information
Over 15 years of Food and Nutrition Experience
Languages
English
Fluent
Street
North York
City
Toronto
State
ON
Zip
M2H 2K9
Personal Information
Willing To Relocate: Anywhere
Timeline
Director of Dietary Services
Sienna Living-Scarborough, ON
01.2023 - Current
FOOD AND NUTRITION SUPERVISOR
MEADOWS OF AURORA-Aurora, ON
06.2021 - 12.2023
INSTRUCTOR - FOOD SERVICE WORKER
Evergreen College-Toronto, ON
07.2020 - Current
Dietary/Cook Shift Leader
Sienna Senior Living
08.2003 - 05.2021
DCS / DEC in NUTRITION MANAGEMENT -
ALGOQIN COLLEGE
College certificate in Court Support Services -
Centennial College
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