Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marita Baksh

Whitby,ON

Summary

Driven Business Analyst with a proven track record at TELUS, enhancing business processes and fostering stakeholder relationships. Expert in data analysis and project management, I've spearheaded initiatives that significantly improved decision-making and operational efficiency. My collaborative approach and analytical skills have driven continuous innovation and measurable growth in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Business Analyst II

TELUS
06.2013 - Current
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Collaborated closely with our sales and marketing stakeholders to identify opportunities for process improvements and drive continuous innovation within TBS.
  • Enabled data-driven decision making with advanced analytics tools such as Tableau and Domo, generating valuable insights for the organization.
  • Developed customized reports for our marketing partners, summarizing and presenting data in visually appealing format.
  • Generated standard and custom reports to provide insights into business performance.
  • Created dashboards within Domo, Tableau and Salesforce to monitor and track key performance indicators related to sales activities driven by PSO standards.

Learning Specialist

TELUS - SBS
11.2013 - 06.2014
  • Maintained inclusive learning environment to enable students to gain maximum benefit from training modules.
  • Promoted active engagement in training sessions through hands-on activities and group projects, boosting overall participation.
  • Prepared instructional materials for group and one-on-one use.
  • Implemented innovative teaching techniques to keep students engaged and motivated throughout the learning process.

Account Support Rep/ Inside Sales

TELUS - SBS
04.2011 - 11.2013
  • Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
  • Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
  • Increased sales leads by proactively contacting prospective clients and providing product information.
  • Maintained account information accuracy by communicating frequently with salesmen and account executives.
  • Contributed to achieving quarterly sales targets by identifying growth opportunities within assigned territories.
  • Recognized during quarterly road shows as a peak performer.
  • Received awards and accolades for overachieving on monthly and quarterly targets.

Education

Bachelor of Science - Biological Sciences

Wilfrid Laurier University
Waterloo, ON

Skills

  • Data Analysis
  • Requirements Gathering
  • Google Suite
  • Project Management
  • Business process improvement
  • KPI Tracking
  • Gap analysis
  • Stakeholder Management
  • CRM Systems
  • Data and Analytics
  • Stakeholder Communication

Languages

English

Timeline

Learning Specialist

TELUS - SBS
11.2013 - 06.2014

Business Analyst II

TELUS
06.2013 - Current

Account Support Rep/ Inside Sales

TELUS - SBS
04.2011 - 11.2013

Bachelor of Science - Biological Sciences

Wilfrid Laurier University

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Marita Baksh