Marissa J. Boursaw
Enterprise Rent A Car Branch Manager
Los Angeles
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Branch Manager
Enterprise Holdings Incorporated
Los Angeles
09.2023 - Current
- Develop and implement strategies to enhance and expand sales from existing customers, leading to increase in annual sales.
- Regularly assess employee performance and devise actionable improvement plans to ensure optimal productivity.
- Conduct interviews and strategically hire top-tier talent to enhance team’s overall expertise and capabilities.
- Engage and motivate employees using positive techniques, fostering their active participation in business processes.
Assistant Branch Manager
Enterprise Holdings Incorporated
Los Feliz
03.2023 - 09.2023
- Managed 420 car store in Los Feliz, CA.
- Oversaw one Management Assistant to Assistant Branch Manager promotion
- Onboarded four new employees during my tenure.
- Achieved, for four months straight, highest operating profit in region, competing with 25+ other branches.
- Achieved 20% growth in fleet size versus fiscal year 2022
- Increased customer service score from 88% up to 91%
- Achieved highest customer service score in past year during my final month at branch, hitting 92%.
Assistant Branch Manager
Enterprise Holdings Incorporated
Hollywood
11.2022 - 03.2023
- Managed 350 car store in Hollywood with team of seven people.
- Directly marketed large accounts such as Caliber Body Shop, Netflix, Church of Scientology, and Honda of Hollywood to grow my business.
- Increased customer service to above 90% rating during my tenure up from 85%.
- Trained and developed my management assistant resulting in promotion to assistant branch manager role.
- Oversaw onboarding of three new employees during my tenure at branch.
Assistant Branch Manager
Enterprise Holdings Incorporated
Inglewood
03.2022 - 11.2022
- Managed multiple brands at LAX (Alamo and Enterprise) each targeting different customer groups
- Oversaw fleet of 15,000 vehicles and 100-member team.
- Recognized as top-performing manager at LAX.
- Increased customer service score by 7% during tenure at LAX, highest customer service score in 3 years.
- Oversaw 13 trainee to assistant manager promotions
- Increased sales from #6 in USA among US airports to #3
- Handled complex customer service issues and extremely competent in de-escalating high stress situations
Management Trainee
Enterprise Holdings Incorporated
Grand Rapids, Traverse City, & Santa Monica
10.2020 - 07.2021
- Sold vehicle protection products and upgrades to customers, cleaned vehicles, marketed to accounts.
- Ranked #1 management trainee in region three of eight months, ranked in top 8 six of eight months (based on personal sales and customer service scores) competing against 50 other trainees.
- Increased fleet from 300 cars to 850 cars at TVC airport in Traverse City
- Ranked #1 Management assistant in region two of three months, ranked in top two all three months.
Tasting Room Educator, Manager
Chateau Chantal Winery and Bed & Breakfast
Traverse City
06.2015 - 08.2017
- Educated guests on wines in tasting room, served at wine pairing dinners.
- Promoted to manager within one year, overseeing tasting room operations.
Education
Bachelor of Arts - Hospitality Business
Michigan State University
East Lansing, MI 08.2015 - 05.2020
Skills
Business Development, Sales Expertise, Operations Management, Account Management, Profit and Loss Management, Sales Expertise
undefinedTimeline
Branch Manager
Enterprise Holdings Incorporated
09.2023 - Current
Assistant Branch Manager
Enterprise Holdings Incorporated
03.2023 - 09.2023
Assistant Branch Manager
Enterprise Holdings Incorporated
11.2022 - 03.2023
Assistant Branch Manager
Enterprise Holdings Incorporated
03.2022 - 11.2022
Management Trainee
Enterprise Holdings Incorporated
10.2020 - 07.2021
Bachelor of Arts - Hospitality Business
Michigan State University
08.2015 - 05.2020
Tasting Room Educator, Manager
Chateau Chantal Winery and Bed & Breakfast
06.2015 - 08.2017
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