Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marissa Whitehead

Thorold,ON

Summary

Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.

Overview

10
10
years of professional experience
2
2

Certifications

Work History

Restaurant General Manager

Mcdonald's
05.2022 - Current
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Analyzed variances and implemented corrective actions
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Led and directed team members on effective methods, operations and procedures.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set clear expectations and created positive working environment for employees.
  • Orchestrated positive customer experiences by overseeing every area of restaurant operations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.

First Assistant Manager

McDonald's
01.2022 - 05.2022


  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Communicated best practices among on-site and external personnel to align efforts and goals.

Second Assistant Manager

McDonald's
09.2018 - 01.2022


  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep

Shift Manager

McDonald's
07.2015 - 09.2018


  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Team Leader

McDonald's
06.2015 - 07.2015
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Crew Trainer

McDonald's
04.2015 - 06.2015
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Crew Member

McDonald’s
05.2013 - 04.2015
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru, kitchen and other areas.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

Eden High School
St. Catharines, ON

Skills

  • Clearview/HRIS
  • Staff Scheduling
  • Hiring and Employee Onboarding/Retention
  • Performance Improvement
  • Profit and Loss Control
  • Inventory and Supply Control
  • Staffing and Sales Reporting
  • Restaurant Operation
  • Supply Ordering and Management
  • Employee Performance Evaluations
  • Optimizing Profitability
  • Business Administration
  • Organizational Efficiency
  • Inventory Management

Certification

Food Handler Certification (FS1)

First Aid Certification (CPR C & AED)


McDonalds Management Courses:


Basic Shift Management - August 2015 - Completed course with Honours, and Top Mark on final exam.

Advanced Shift Management - December 2017 - Completed course with Honours, and Top Mark on final exam.

Effective Management Practices- August 2018 - Completed course with Honours, and Top Mark on final exam.

Leading Great Restaurants - March 2022 - Successfully completed course (no final exam)

Timeline

Restaurant General Manager

Mcdonald's
05.2022 - Current

First Assistant Manager

McDonald's
01.2022 - 05.2022

Second Assistant Manager

McDonald's
09.2018 - 01.2022

Shift Manager

McDonald's
07.2015 - 09.2018

Team Leader

McDonald's
06.2015 - 07.2015

Crew Trainer

McDonald's
04.2015 - 06.2015

Crew Member

McDonald’s
05.2013 - 04.2015

Eden High School

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Marissa Whitehead