Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marissa Wayne

Summary

Dependable and dedicated professional with excellent leadership and problem-solving abilities. Skilled in working under pressure and adapting to new situations and challenges. Known for exceptional physical fitness, strong teamwork skills, and a commitment to on going development and life long learning. Seeking to acquire knowledge and gain proficiency to contribute to a dynamic firefighting team and enhance community safety.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Travel Agent

Blowes & Stewart Travel Group LTD
09.2023 - Current
  • Arrange travel accommodations for groups, couples, and special needs clients.
  • Design personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increase client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

Server

Six Foot Bay Golf & Resort
05.2020 - Current
  • Display enthusiasm and promote excellent service to customers, successfully increasing referrals and walk-in business.
  • Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Manage operations for large parties and gatherings.
  • Work with POS system to place orders, manage bills and handle complimentary items.

Customer Service Representative/Dispatch Supervisor

Coach Canada/ Trentway Wagar
03.2019 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Completed daily paperwork and computer data entry
  • Direct dispatching, routing and tracking of all fleet vehicles.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

HIGH SCHOOL DIPLOMA - FRENCH, RECOGNITION

Adam Scott CVI
Peterborough, ON
2016

Skills

  • Flexible & Adaptable
  • Decision-Making Under Pressure
  • Computer proficiency
  • Leadership Qualities
  • Teamwork and Cooperation
  • Attention to Detail
  • Problem-solving abilities
  • Bilingual in English and French

Certification

  • Standard First Aid - CPR C - AED, St. John Ambulance - July 2024-2027

Timeline

Travel Agent

Blowes & Stewart Travel Group LTD
09.2023 - Current

Server

Six Foot Bay Golf & Resort
05.2020 - Current

Customer Service Representative/Dispatch Supervisor

Coach Canada/ Trentway Wagar
03.2019 - 01.2024

HIGH SCHOOL DIPLOMA - FRENCH, RECOGNITION

Adam Scott CVI

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Marissa Wayne