Sharon Ruttan
Inverary,Ontario
Overview
16
16
years of professional experience
1
1
Certification
Work History
Organizational Development Specialist
Empire Life
Kingston, ON
03.2022 - Current
- Manage the learning experience consistent with the company philosophy and company-wide strategies.
- Design, implement, and continually advance leadership development programs.
- Cultivate employee development aligned with organizational behavioural competencies.
- Deliver high-impact leadership training in-person, online and hybrid formats.
- Develop and manage a comprehensive diversity, equity, and inclusion training curriculum for all staff members.
- Manage virtual learning platforms to facilitate remote access to course materials.
- Deliver developmental programs for leaders and future leaders.
- Enhance existing materials through targeted analysis and feedback.
- Implement new learning techniques and industry best practices to drive learning through professional training.
- Deploy the learning management system, boosting product awareness, adoption, and usage through educational content.
- Acting co-chair for the diversity, equity, and inclusion program.
- Maintain records of employee participation in all training activities.
- Develop instructional materials such as presentations, videos, simulations and online courses.
- Research emerging trends in corporate learning solutions and technologies.
Manager of Continuous Innovation
Empire Life
Kingston, ON
10.2019 - 03.2022
- Supervised training specialists in the continuous innovation department, overseeing work, optimizing performance and motivating excellence.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Identified potential risk exposure to develop corrective action plans.
- Managed retail risk teams for compliance, reinsurance and vendor management
- Assisted with process improvement implementations
- Participate in onboarding of new business partners and product lines
- Coordinated all public applications and form updates for our website and our digital tools
Quality Systems Lead
Empire Life
Kingston, Ontario
06.2016 - 10.2019
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Evaluated departmental processes, employee performance and training progress to determine additional training needs.
- Managed various training courses by developing curricula, instructions, documents and written tests.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Participated in process improvement projects focused to increase productivity and quality of Customer Service Department.
Procedure Documentation Specialist
Empire Life
Kingston, Ontario
12.2015 - 06.2016
- Created user documentation for various materials, including how-to guides, job aids and product information.
- Created and maintained knowledge database information.
- Updated applications and forms used by our customers and advisors.
- Ensured documentation meets compliance standards.
- Documentation and version control
Training Manager II
StarTek
Kingston, Ontario
06.2009 - 10.2015
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Oversaw training courses and promotional paths for both entry level employers and corporate leaders.
- Led training programs designed to implement new agent performance management standards for North American locations.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Analyzed each department’s training needs and developed new training programs based data collected.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Collaborated with site leadership on performance metrics and created action plans for improvement.
Education
Online Learning Design And Delivery (Current)
Algonquin College
Nepean, Ontario09.2020
Business Administration
St. Lawrence College
Kingston, ON06.1994
Skills
- Training program effectiveness
- In-depth understanding of training methods
- Training coordination
- Learning Management System implementation and administration – Talent LMS
- Utilizing the training authoring tool, Articulate
- E-learning development
- Training design
- Talent Development
- Effective team collaboration
- Strong written communication skills
- Training performance analysis
- Evaluation of training effectiveness
- Training needs analysis
Certification
Green Belt Six Sigma
ACS LOMA Designation
Langevin Train the Trainer
Predictive Index
Certified Training Professional (CTP)
Organizational Development Foundations - IRC
Timeline
Organizational Development Specialist
Empire Life
03.2022 - Current
Manager of Continuous Innovation
Empire Life
10.2019 - 03.2022
Quality Systems Lead
Empire Life
06.2016 - 10.2019
Procedure Documentation Specialist
Empire Life
12.2015 - 06.2016
Training Manager II
StarTek
06.2009 - 10.2015
Online Learning Design And Delivery (Current)
Algonquin College
Business Administration
St. Lawrence College
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