Marissa Tapia
Bakersfield
Summary
Detail-oriented Clerk skilled in customer service, document processing, and record management. Enhances communication between stakeholders and maintains organized filing systems. Collaborates effectively with teams to support efficient administrative operations and coordinates invoicing and billing activities.
Overview
12
12
years of professional experience
Work History
Clerk
Panama-Buena Vista Union School District
Bakersfield
02.2023 - Current
- Processed student enrollment forms to ensure accurate and up-to-date records.
- Assisted in managing school supplies and inventory for classrooms.
- Facilitated effective communication between parents, teachers, and administration to support student needs.
- Supported the preparation of educational materials for teachers.
- Managed front office operations and greeted visitors warmly.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Organized and maintained filing systems for confidential documents to enhance information accessibility.
- Supported office clerical functions using word processing and other software, email and office machines.
Clerk Processor
West-Mark Service Center
Bakersfield
10.2017 - 09.2024
- Processed customer orders and documents for efficient service delivery.
- Maintained accurate records of transactions and inventory levels.
- Coordinated with various departments to ensure smooth operations.
- Managed filing systems for easy retrieval of important documents.
- Maintained confidentiality of sensitive information at all times.
- Performed data entry and filing of documents into the organization's records system.
- Answered calls from customers regarding their accounts, directed them appropriately and provided assistance where possible.
- Managed client relationships by providing excellent customer service.
Retail Sales Associate
Tilly's Clothing Store
Bakersfield
07.2014 - 05.2017
- Assisted customers in selecting clothing and accessories, improving their shopping experience and satisfaction.
- Greeted customers upon entry and provided assistance in locating items, enhancing customer satisfaction and encouraging repeat visits.
- Greeted customers and offered assistance with locating items.
- Responded to customer inquiries and located merchandise, ensuring prompt service and support.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure smooth sales operations.
- Collaborated with team members to achieve daily sales goals and maintain store efficiency.
- Maintained store presentation through effective merchandising and organized displays.
- Provided product knowledge to customers, enhancing their understanding of merchandise features.
Education
High School Diploma -
Ridgeview
Bakersfield, CA08-2015
Skills
- Data entry
- Document processing
- Record management
- Records management
- Data management
- File organization
- Office software utilization
- Microsoft office
- Customer relationship management
- Customer service
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Conflict resolution
- Effective communication
- Inventory management
- Microsoft office
Timeline
Clerk
Panama-Buena Vista Union School District
02.2023 - Current
Clerk Processor
West-Mark Service Center
10.2017 - 09.2024
Retail Sales Associate
Tilly's Clothing Store
07.2014 - 05.2017
High School Diploma -
Ridgeview