Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Marissa St John

Rancho Santa Margarita

Summary

Dedicated Operations Manager with a proven track record at At Home Group Inc., excelling in customer service and performance metrics. Successfully led teams to enhance operational efficiency and achieve loyalty program goals, while fostering a collaborative environment. Skilled in visual merchandising and employee training, driving impactful results and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Operations Manager

At Home Group Inc.
Costa Mesa
08.2024 - 09.2025
  • Oversaw all store operational duties, ensuring seamless daily functions and exceptional customer service.
  • Led the hiring and training of new team members, fostering a collaborative and efficient work environment.
  • Executed freight processing and inventory management, contributing to the store's operational efficiency.
  • Achieved loyalty program goals, enhancing customer retention, and satisfaction metrics.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Measured and reviewed performance via KPIs and metrics.
  • Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals..

Visual Merchandising Manager

At Home Group Inc.
Lake Forest
06.2022 - 08.2024
  • Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
  • Managed the design of in-store fixtures to ensure consistency with corporate standards.
  • Executed marketing campaigns and sales through creative visuals that effectively communicated key messages to customers.
  • Directed team through extensive seasonal changes, ensuring compliance with company standards.

Customer Service Supervisor

At Home Group Inc.
Lake Forest
12.2020 - 06.2022
  • Delegated work to staff, setting priorities and goals.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Customer Service Associate

At Home Group Inc.
Lake Forest
06.2020 - 12.2020
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current sales promotions and new product releases.
  • Performed additional duties as assigned by management team.

Education

High School Diploma -

Tesoro High School
Rancho Santa Margarita, CA
06-2020

Skills

  • Customer service
  • Visual merchandising
  • Employee training
  • Performance metrics
  • Team management
  • Project planning and development
  • Performance management
  • Freight processing

Accomplishments

  • Juliette Gordon Low Leadership Award (2020) - Awarded for commitment and dedication to Girl Scouting through sustained membership, involvement, leadership, advocating and service to the girl scout community.
  • Girl Scout Silver Award (2016) - Awarded upon completing a sustainable project that addresses and provides a long term solution to a need in the community
  • Girl Scout Bronze Award (2013)- Awarded upon completing 20+ hours of volunteer and project work towards a need in the community
  • Lion's Heart Torchbearer award (2018) - Awarded upon completion of 100+ hours of dedicated community service

References

References available upon request.

Timeline

Operations Manager

At Home Group Inc.
08.2024 - 09.2025

Visual Merchandising Manager

At Home Group Inc.
06.2022 - 08.2024

Customer Service Supervisor

At Home Group Inc.
12.2020 - 06.2022

Customer Service Associate

At Home Group Inc.
06.2020 - 12.2020

High School Diploma -

Tesoro High School

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Marissa St John