Marissa Silvas
Lone Pine
Summary
Accomplished financial professional enhancing fiscal accuracy and compliance. Proficient in leveraging strong analytical skills and problem-solving abilities to drive process improvements and efficiency. Demonstrates exceptional organizational and computer literacy, ensuring optimal operational performance. Achieved significant enhancements in financial system implementations and fraud detection.
Overview
10
10
years of professional experience
Work History
Office Technician III
County of Inyo- Auditor Controller
04.2021 - Current
- Audits, reviews, and processes departmental contract payments, deposits, journal entries, and county budget transactions.
- Ensures accurate allocation of funds through meticulous review and error correction.
- Conducts daily warrant clearing reconciliations for General Ledger accuracy and fraud detection.
- Manages monthly Trial Court Revenue reconciliation and distribution (TC31, ROR, 50/50, DNA) per State Controller's Office guidelines.
- Processes quarterly courthouse billing, including data analysis, discrepancy resolution, and court invoice submission.
- Executes annual 1099 reporting through vendor and AP transaction audits for IRS compliance.
- Plays a key role in the creation, setup, and implementation of the county's new contract module (May 2024), including testing and vendor collaboration.
- Assists with Cal Card program review and payment processing, ensuring proper usage and timely posting.
- Conducts quarterly Treasury audits, including physical cash counts and investment analysis.
- Provides expert training and support on financial procedures and the 'Finance Enterprise' software.
- Serves as a key point of contact for problem-solving, decision-making, and process improvement.
- Maintains effective communication with internal departments, external vendors, and Treasury.
- Collaborates with software vendors and county departments on system implementations.
Member Service Specialist
Alta One Federal Credit Union
07.2017 - 03.2021
- Managed daily teller cash box operations, ensuring strict cash count compliance.
- Accurately posted teller and vault transactions to maintain branch balance.
- Identified and mitigated potential fraudulent activities.
- Provided comprehensive member service, processing diverse transactions (deposits, wire transfers, bond redemptions).
- Conducted detailed account analysis and discrepancy resolution.
- Proactively assessed member financial needs and recommended suitable financial products.
- Effectively addressed member inquiries and assessed financial situations.
- Processed loan applications and reviewed credit results.
- Facilitated loan officer decisioning and guided members through the loan process.
- Conducted meticulous document review and maintained clear communication.
- Demonstrated extensive knowledge of DMV policies, federal lending regulations, and financial guidelines; including NCUA guidelines.
- Proficiently utilized financial and credit software systems for transaction posting and credit analysis.
- Understood system functions to locate and correct posting errors.
- Assisted in the training of new staff on financial transaction posting and balancing.
- Provided support to visiting branch staff, including cash box setup and audits.
Retention Specialist
Advanced Call Center Technologies
09.2016 - 07.2017
- Provided high-volume customer service support for DIRECTV and AT&T, specializing in customer retention.
- Assisted in the training of new staff, providing call shadowing and system navigation guidance.
- Effectively de-escalated frustrated customers, developing mutually beneficial resolutions.
- Managed a demanding, fast-paced call environment, resolving complex customer issues with empathy.
- Analyzed customer billing statements to identify and rectify discrepancies. Clearly explaining billing procedures and solutions to customers.
- Demonstrated strong problem-solving and decision-making skills with minimal supervision.
- Navigated and utilized a minimum of eight software systems daily for various functions.
- Proficient in order processing, billing review, payment management, service restoration, and product information.
- Consistently handled a minimum of 40 calls per shift, adhering to strict time constraints.
- Maintained high customer satisfaction ratings and minimized repeat calls.
Rental Manager
All About Fun RV
08.2015 - 09.2016
- Oversaw all aspects of the rental process, from quote creation and customer needs assessment to payment processing and contract management.
- Managed rental fleet availability and coordinated scheduling between customers and technical staff.
- Ensured all rental paperwork and insurance requirements were met.
- Processed and managed insurance claims for damaged units from initiation to completion.
- Provided exceptional customer service, effectively de-escalating challenging situations.
- Contributed to the service department by processing work orders and communicating estimates.
- Facilitated the sale of extended warranties and RV units.
- Demonstrated proficiency in DMV paperwork processing.
- Performed financial transaction reconciliation and ensured accurate daily closing procedures.
- Trained new staff on rental procedures and related tasks.
- Served as a key communication liaison between office and technical personnel.
Education
Associate of Science - Business Administration
Cerro Coso Community College
Ridgecrest, CA08-2024
Associate of Arts - Psychology
Cerro Coso Community College
Ridgecrest, CA05-2021
Associate of Arts - Liberal Arts: Social & Behavioral Sciences
Cerro Coso Community College
Ridgecrest, CA05-2021
Associate of Arts - Liberal Arts & Humanities
Cerro Coso Community College
Ridgecrest, CA05-2021
High School Diploma -
Lone Pine High School
Lone Pine, CA06-2014
Skills
- Strong analytical skills
- Ability to problem solve
- Effective time management
- Strong organizational skills
- Multitasking efficiency
- Professional telephone etiquette
- File organization
- Computer Literate
Timeline
Office Technician III
County of Inyo- Auditor Controller
04.2021 - Current
Member Service Specialist
Alta One Federal Credit Union
07.2017 - 03.2021
Retention Specialist
Advanced Call Center Technologies
09.2016 - 07.2017
Rental Manager
All About Fun RV
08.2015 - 09.2016
Associate of Science - Business Administration
Cerro Coso Community College
Associate of Arts - Psychology
Cerro Coso Community College
Associate of Arts - Liberal Arts: Social & Behavioral Sciences
Cerro Coso Community College
Associate of Arts - Liberal Arts & Humanities
Cerro Coso Community College
High School Diploma -
Lone Pine High School
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