Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Marissa Siliezar Campos

Marissa Siliezar Campos

Ottawa,Ontario

Summary

Responsible and ambitious job seeker with more than 8 years of experience stepping into roles and quickly making positive changes to drive company success. Hardworking engineer with customer service, multitasking and time management abilities. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Single Point of Contact

CGI Federal
10.2021 - 09.2022
  • Subcontractor for the U.S. Department of State while acting as a liaison between American Embassy and CGI Federal.
  • Oversee and assure operational quality of website, 24/7 information services, fee collection, greeter services and document delivery services.
  • Conducting onboarding and training sessions for American and local officers.

Business Development Consultant

Ding
10.2018 - 09.2020
  • Established and managed successful partnerships with existing and new telecom operators in Central America and The Caribbean.
  • Ensured seamless integration of international mobile recharge into existing infrastructure to boost distribution and sales channels.
  • Identified opportunities for innovative product development in the international mobile recharge sector, introducing marketing campaigns and special offers to differentiate Ding’s offerings in the market.
  • Utilized data analytics tools and CRM to examine historical data, identifying and interpreting trends for strategic decision-making.

Product Manager

Samsung
04.2014 - 04.2015
  • Developed go-to-market strategies for new mobile devices, aligned with HQ guidelines, and coordinated product rollouts by partnering with marketing, sales, and support teams
  • Translated market requirements into technical specifications through regular meetings with telecom providers, leveraging my technical expertise.
  • Conducted ongoing market research and competitive analysis to possess in-depth knowledge of markets, procedures and customers.

Systems Engineer

Tigo
08.2011 - 09.2013
  • Administrator of the regional value-added service platforms in the service provider mobile network including but not limited to Prepaid Platform, WAP, MMSc, SMSc, Ringback Tones.
  • Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
  • Engineered and implemented maintenance to complete system upgrades and improvements.

Education

MBA -

Universidad Francisco Marroquin, Guatemala City, Guatemala
10.2015

Bachelor of Science - Network and Telecommunications Engineering Technology

Universidad Galileo, Guatemala City, Guatemala
10.2009

Skills

  • Basic SQL, Python, HTML
  • Networking and Servers
  • Cybersecurity Fundamentals
  • Troubleshooting and QA
  • System Testing
  • Employee Supervision and Training
  • Time Management
  • Analytical Skills
  • Account Reconciliation
  • Remote work environment
  • Product Lifecycle Management
  • Research and trend analysis

Certification

Google Cybersecurity Professional Certificate - February 2024

Languages

English
Full Professional
Spanish
Native/ Bilingual
French
Limited

Websites

Timeline

Single Point of Contact - CGI Federal
10.2021 - 09.2022
Business Development Consultant - Ding
10.2018 - 09.2020
Product Manager - Samsung
04.2014 - 04.2015
Systems Engineer - Tigo
08.2011 - 09.2013
Universidad Francisco Marroquin - MBA,
Universidad Galileo - Bachelor of Science, Network and Telecommunications Engineering Technology

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Marissa Siliezar Campos