Marissa Shipton
Red Deer,AB
Summary
A dynamic leader with a proven track record in the health and wellness industry, I excel in operations management and customer relations, driving profitability through fostering strong client connections. My entrepreneurial spirit and attention to detail have significantly enhanced business development, achieving substantial growth. Skilled in coaching and team leadership, I prioritize impactful, client-centered approaches.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Wellness Company Owner and Operator
Juvo Wellness Studio
06.2024 - Current
- Maximize profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Create systems and procedures to streamline business processes and optimize resources.
- Manage daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Oversee daily business operations and financial decisions to drive profitability and growth.
- Established a strong brand identity through consistent marketing efforts, driving sales and attracting new clients.
- Interact well with customers to build connections and nurture relationships.
- Maintain a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintain knowledge of industry policies and procedures to set up and operate equipment safely.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Providing excellent client care and providing optimal treatment plans to meet their health goals.
Health Coach / Client Support Facilitator
International Wellness Publishing INC.
06.2019 - Current
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Evaluated client progress regularly, adjusting coaching approaches as needed for optimal results.
- Established strong rapport with diverse clientele, fostering trust and open communication during coaching sessions.
- Maintained records of clients' health progress and compared to health goals.
- Improved client health outcomes by developing personalized wellness plans and tracking progress.
- Promoted a positive environment during group sessions by modeling healthy behaviors and celebrating clients' successes.
- Enhanced clients' understanding of nutrition and its impact on health by conducting informative workshops.
- Promoted holistic approach to health by integrating physical, mental, and emotional well-being into coaching practices.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Streamlined internal processes for improved efficiency and reduced operational costs.
- Created safe environments conducive to open dialogue by establishing trust with clients, enabling them to share sensitive information more freely.
- Recorded health data by asking clients to complete self-assessments.
- Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
- Provided compassionate guidance and emotional support to clients facing challenging circumstances, empowering them to overcome obstacles and achieve personal goals.
- Provided timely support to clients, resulting in increased customer satisfaction and retention rates.
- Coordinated with interdisciplinary teams to create comprehensive service plans addressing multiple aspects of client needs.
- Enhanced team collaboration by implementing effective communication strategies and problem-solving techniques.
- Listened to clients' concerns and provided encouragement and support.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Facilitated group counseling sessions to support and encourage client growth.
Office Manager
Fitch and Associates
01.2007 - 03.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location to uphold successful operations strategies and maximize business success.
Education
Diploma - Esthetics
Marvel Collage
Red Deer, AB06.2005
Skills
- Customer relations
- Small business operations
- Business development
- Attention to detail
- Customer service
- Operations management
- Verbal and written communication
- Entrepreneurial personality
- Team collaboration and leadership
- Work Planning and Prioritization
- Coaching and mentoring
- Bookkeeping
- Business administration
- Schedule management
Accomplishments
- Achieved positive client results and feedback through effectively helping with health goals.
Languages
English
Native or Bilingual
Certification
- CPR/AED Certification
Timeline
Wellness Company Owner and Operator
Juvo Wellness Studio
06.2024 - Current
Health Coach / Client Support Facilitator
International Wellness Publishing INC.
06.2019 - Current
Office Manager
Fitch and Associates
01.2007 - 03.2009
- CPR/AED Certification
Diploma - Esthetics
Marvel Collage
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