Marissa Sanders

• Managed daily operations and ensured exceptional customer service in fast-paced environment.
• Trained new staff on operational procedures and customer engagement techniques.
• Collaborated with team members to optimize workflow efficiency during peak hours.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Analyzed customer data to identify trends and anticipate customer needs.

I worked at the Bowling Alley for 5 years working the front desk handling customers needs, answering the phone to any calls and was able to handle any conflict.